Customer Meter Management Officer

About the Role

Working under the supervision of the Customer Metering and Revenue Lead, this position is central to maintaining the precision and reliability of water metering and billing systems at Logan Water. The role encompasses a blend of fieldwork and office tasks. Core duties include examining and authenticating water meter readings, assessing residential and commercial metering setups, and engaging directly with customers to address concerns related to water consumption, excessive use, leaks, meter accuracy, and billing queries.

Additional responsibilities involve performing metering audits, conducting compliance inspections, investigating suspected unlawful water connections, and assisting with the installation of new meters and sub-meters. Besides field operations, this role requires keeping precise records through data validation, updating systems, customer liaison, and preparing investigation reports. This contributes to well-informed decisions and efficient service delivery.

This multifaceted position requires a balance of customer service, technical inquiry, regulatory compliance, and data management. Collaboration with customers, contractors, and internal teams is essential to resolving complex metering problems, ensuring accurate billing, and supporting the dependability of Logan Water's metering infrastructure. Success depends on excellent communication, prudent judgment, attention to details, and effective management of diverse responsibilities in both field and administrative settings.

Role Requirements

• Possession of a current C Class Driver Licence is mandatory.
• Appointment as an authorised person and successful completion of a powers of entry test pertaining to relevant legislation.
• Holding or eligibility to obtain a current 30215 General Safety Induction (Construction Industry ticket).
• Completion of a pre-employment functional assessment.
• Compliance with vaccination prerequisites for Hepatitis A, Hepatitis B, Tetanus, and Q fever.
• Possession of a current Blue Card for working with children.
• Undergoing background verification including a National Police History Check to confirm ethical suitability for the role, alongside regular employment reference checks.

Additional Information

Applicants must meet all listed requirements to be considered for employment. For inquiries, contact Kyle Bowman via email. The application deadline is 26th July 2026.