Customer Liaison Officer

About Ashipa Electric Corp.

Ashipa Electric is dedicated to advancing the energy sector by promoting distributed, digitized, decarbonized, and equitable energy systems. The company specializes in designing and implementing mini-grid solutions that lower energy expenses while enhancing reliability and resilience for both households and businesses. Their mission is to support sustainable development and economic growth by providing efficient and robust energy infrastructure that positively impacts communities and millions of users.

Role Purpose

The Customer Liaison Officer (CLO) is tasked with overseeing the management and optimization of Distribution Transformers (DTs) within designated clusters. This includes responsibilities such as meter validation, energy accounting, fostering customer relations, protecting revenue, and maintaining adherence to safety and regulatory standards to improve operational effectiveness and service quality.

Key Responsibilities

• Validate and assess metering devices and customers connected to specified DTs to ensure accuracy and prevent tampering.
• Manage meter validation procedures and monitor energy delivery to distribution transformers, identifying and addressing variances.
• Perform disconnections and reconnections of power services as needed, ensuring adherence to safety and regulatory norms during electricity connection assessments.
• Supervise technicians and contractors operating within assigned DT clusters to maintain service quality.
• Engage with customers regarding proper meter use, energy conservation, and compliance with requirements, working alongside billing and technical teams to resolve issues.
• Detect and report energy theft, illegal connections, and meter tampering; implement tactics to reduce both technical and commercial losses.
• Monitor performance metrics and produce regular reports on DT operations, collection rates, and validation activities, suggesting enhancements where appropriate.
• Ensure full compliance with regulatory guidelines and company safety policies in all distribution transformer activities.

Minimum Qualifications

• At least an HND in Electrical Engineering, Mechanical Engineering, or a related discipline.
• Demonstrated ability to meet or exceed targets in a dynamic, fast-paced environment.
• Experience with meter management, customer validation, and reduction of energy losses.
• Sound knowledge of the Nigerian electricity distribution sector.

Skills and Attributes

• Analytical thinking and effective problem-solving capabilities.
• Competence in data analysis and sound decision-making.
• Proficiency with Microsoft Excel and various reporting software.
• Experience with mobile data collection tools.
• Strong communication skills and ability to foster interpersonal relationships.
• Expertise in identifying and mitigating revenue losses.
• Understanding of Nigerian electricity regulations, including the MYTO framework.
• Ability to work independently and collaboratively within teams.
• High standards of integrity and responsibility.

Behavioral Competencies

• Focus on customer needs and satisfaction.
• Risk assessment and management skills.
• Leadership and people management abilities.
• Entrepreneurial mindset and innovation.
• Commitment to organizational learning and development.
• Adaptability to change and transformation.