Customer Happiness Team Member - Freelance Friend (6-Month Contract)
Remote · Full Time
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- Experience
- Any
- Salary
- PHP 280 – PHP 280 / hour
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Eligibility
- Open to individuals who can commit to a remote, freelance role for 6 months, working flexible hours between 5am and 10pm including weekends and holidays. Candidates aligned with the company’s mission and values are encouraged to apply, including those from underrepresented groups.
- Resume
- Required to apply
Job description
About the Company
Join a mission-driven, eco-conscious household essentials company committed to donating half of its profits to global clean water and sanitation projects. With over AUD 18 million contributed as of June 2024, this business operates in multiple countries including UK, US, Australia, and Canada. Their multicultural team spans Australia, UK, Philippines, China, and the US, driven to scale their positive impact over the coming decade.
Role Overview
This freelance, remote Customer Happiness Team Member position lasting six months (September 2026 to February 2027) places you at the heart of the brand’s voice and values. Eschewing scripted responses, you will craft empathetic, personalized support through managing customer subscriptions, delivery queries, and engaging across social media platforms. Your role is to elevate customer care into brand loyalty by taking complete ownership of interactions.
Work Schedule and Compensation
- Hourly rate of ₱280.
- Approximate workload of 80 hours monthly, with a minimum of 20 hours per week and potential to scale to 40 hours weekly during peak demand seasons.
- Daily shifts scheduled between 5am and 10pm, requiring weekend and holiday availability to maintain year-round customer support.
- Mandatory full 8-hour shifts during a company event in mid-October and extended coverage through the holiday period from mid-December to early January.
Key Responsibilities
- Delivering quality, human-first customer resolutions via email and social media direct messaging.
- Handling subscription management and resolving queries related to products and deliveries.
- Identifying and escalating recurring issues and system blockages with actionable feedback to leadership.
- Participating actively in team communication channels to share best practices and foster a solutions-oriented culture.
- Utilizing active listening skills to diagnose root causes and provide first-contact resolution.
Candidate Profile
- Demonstrates empathy and strong problem-solving abilities with meticulous attention to customer tone and concerns.
- Committed to crafting personalized responses rather than using generic templates.
- Seeks continuous improvement through proactive request for feedback and sharing operational suggestions.
- Exhibits strong self-awareness and energy management.
- Driven by purpose and values alignment towards positive global impact.
Why Join?
- Be part of a certified B Corporation focused on social and environmental responsibility.
- Competitive pay aligned with market standards.
- Access to meaningful healthcare support, generous paid leaves, learning and development opportunities.
- Work with a proud and diverse team dedicated to making a real difference.
- Enjoy unique perks like free essential products (e.g., toilet paper).
Diversity and Inclusion
This company champions inclusivity and encourages candidates from diverse backgrounds, especially women and underrepresented groups, to apply—even if every qualification is not met. Diverse perspectives are considered valuable in strengthening the team and advancing their impactful mission.