Customer Field Technician I Mildura

About the role

This position is a hands-on customer field role focused on helping keep communities connected. You’ll combine technical know-how with a customer-first approach to make a visible difference for homes and businesses across Australia.

Working in a field services team, you’ll handle a broad mix of tasks across the network and at customer premises. The work varies from day to day and centres on delivering fast, high-quality service with professionalism and care.

The role is largely focused on nbn’s fibre network, covering installation, repair, and maintenance activities. You’ll be part of a team that supports coaching, mentoring, and career growth.

Location requirement

Applicants need to be based in the Mildura area.

What you’ll bring to the role

You’ll be an independent, driven self-starter who can work with confidence and take ownership of outcomes. The role calls for strong experience in fault finding, assurance work, and installations across copper and fibre networks.

You should be comfortable learning in a complex industry and developing your skills on the job. An ACMA licence is preferred, along with a Certificate III or Certificate IV in Telecommunications.

As a regional technician, you will represent nbn in the community, support others as a mentor, and act as a champion for health, safety, and environment standards.

Working conditions

• You must be available to work within the 7:00am to 7:00pm window.
• Travel away from your usual place of residence may be required depending on work needs.

Benefits and support

• 18 weeks of paid parental leave
• Discounted gym membership and other corporate benefits
• Device allowance or a mobile device
• Salary packaging options
• An inclusive culture that values balance and wellbeing
• Training and support from a dedicated team of subject matter experts

Inclusion and accessibility

The employer promotes an inclusive, flexible, and supportive workplace. Applications are encouraged from people of all ages, nationalities, abilities, and cultures. The company supports reconciliation, accessibility and inclusion, and pride-focused diversity initiatives.

If you need adjustments for the recruitment process, accessibility support is available through the recruitment team.

Hiring process note

This is a permanent role. The position is advertised internally first for 5 days, and candidates are asked to inform their current manager before applying. To be considered, you must have full working rights in Australia.