Customer Experience Associate - North York, Ontario (30 Hours/Week, 12-Month Contract)

About the Position

Become part of a driven team that values results and fosters an inclusive, high-performance culture. As a Customer Experience Associate, you will represent our branches as the welcoming face and compassionate heart, dedicated to prioritizing customers and aiding them in achieving their financial objectives.

Role Overview

This role involves connecting with customers personally and delivering outstanding service throughout their entire experience. You'll proactively identify customer needs, handle routine transactions, maintain enduring customer relationships, contribute to branch goals by recognizing straightforward sales prospects, and assist customers in embracing mobile banking technology to streamline their financial management.

Key Responsibilities

• Establish and maintain strong customer relationships through excellent service.
• Identify and address customer requirements effectively.
• Simplify complex banking concepts for ease of understanding.
• Excel in a goal-driven environment while supporting a collaborative team culture.
• Exhibit a strong willingness to learn and a commitment to achieve success.

Skills and Qualifications

• Proven experience providing customer service in professional or community settings.
• A professional, courteous, and efficient approach in assisting customers.
• Flexibility to accommodate varying work schedules.
• Comfort and ability to handle straightforward sales interactions.
• Strong technological aptitude for promoting digital and self-service banking tools.

Employee Benefits

• Opportunity to join an innovative and collaborative forward-looking organization.
• A fulfilling career trajectory enriched by diverse professional development prospects.
• Access to internal training programs to foster skills and career advancement.
• Work within a community-focused institution that values making a positive impact.
• Expect recognition and rewards tied to performance, supported by leadership that facilitates growth through meaningful development feedback.
• Competitive salary and benefits package.

Additional Information

Location: North York, Ontario, Canada.
Work hours: Approximately 30 hours per week.
Contract duration: 12 months.

We are devoted to cultivating an inclusive and accessible environment. Accommodations during recruitment and selection processes are provided upon request, including accessible interview settings, alternative document formats, and sign language interpretation.

Applicants must apply directly through the company's online system for consideration. Only candidates selected for interviews will be contacted.

About Our Organization

We are a leading financial institution helping customers and communities succeed across the Americas with a broad suite of services including personal and commercial banking, wealth management, corporate and investment banking, as well as capital markets. Our mission drives our dedication to each customer’s future success.