Customer Engagement Specialist

Position Overview

The Customer Engagement Specialist is essential to managing digital inquiries, Multiple Listing Service (MLS) records, and client connections to improve the customer experience and uphold Perry Homes' brand excellence. This role blends responsiveness to online interactions, precise data management, and exemplary customer relations to guarantee that potential buyers and real estate agents obtain timely, high-quality support.

Key Duties

• Act as the initial contact point for online and telephone queries, handling website chats, social networks, and external lead sources.
• Evaluate, reallocate, and distribute digital marketing leads from the NHC Queue to the suitable Sales Queues.
• Deliver swift, courteous, and professional responses to customers and agents via phone, chat, email, and messaging platforms.
• Accurately input, modify, and maintain MLS listings across various regions and systems.
• Collaborate with Sales Professionals, Marketing Managers, and Division Presidents to update listing information such as pricing, imagery, descriptions, and promotions.
• Address customer questions with professionalism, empathy, and promptness.
• Enhance customer satisfaction and support brand integrity via effective follow-ups, issue resolution, and thorough documentation.

Qualifications

• A High School Diploma or equivalent is mandatory; a Bachelor's degree in Business, Communications, Marketing, or related disciplines is advantageous.
• At least 1-2 years’ experience in MLS coordination, customer service, or digital lead management is required.
• Proficiency with CRM platforms and MLS tools is essential; familiarity with Salesforce is preferred.
• Excellent written and verbal communication abilities.
• Ability to handle confidential data discreetly and represent the company in a professional manner.

Benefits & Work Culture

• Competitive salary and benefits package.
• Medical, dental, and vision insurance coverage.
• Financial planning support.
• Generous paid time off fostering work-life balance.
• Family-friendly programs and lifestyle support.
• Potential for career advancement and professional development.
• A collaborative, inclusive, fast-moving, and people-first environment.
• Employment with a reputable and stable company.

About Perry Homes

Perry Homes prioritizes integrity, excellence, and service in every customer interaction. Joining our team allows you to contribute directly to an exceptional homebuying journey and a trusted brand. We foster an inclusive workspace enabling employees to perform at their highest potential.

Equal Opportunity Statement & Recruitment Notice

Perry Homes is an Equal Opportunity Employer committed to fair hiring practices. Candidates should be cautious of potential recruitment fraud. Official communications will only come from verified company email addresses ending with @perryhomes.com or through our recognized social media channels. We never request sensitive personal information or payments during the early recruiting phase. For suspicious activity or verifications, please reach out to hrinfo@perryhomes.com.