Customer Delivery Driver - Victoria Park Superstore

About the Role

As a Customer Delivery Driver, you will be the visible representative of Tesco during deliveries, visiting customers at their homes every day. This role is diverse and physically active, requiring a friendly demeanor and excellent service skills. You will generally work independently on the road, supported by a team at the store as needed.

Working Hours

• Sunday: 08:00 to 19:00
• Monday: 09:00 to 19:00
• Tuesday: 14:00 to 23:00
• Wednesday: 14:00 to 23:00

Key Responsibilities

• Maintain cleanliness and organization of your delivery van, trays, and workspace to ensure customers receive grocery orders in excellent condition.
• Safely load the van and conduct all necessary checks to confirm the vehicle is fit for road use and dependable for daily deliveries.
• Communicate proactively with customers about any adjustments to their orders, such as substitutions or short-dated products, providing refunds to ensure a seamless delivery experience.
• Handle all products with care to preserve quality and uphold customer trust.
• Deliver orders punctually within the allocated customer time slot, offering warm and personable service at the door to make customers feel appreciated.

Candidate Requirements

• Establish positive relationships with teammates to foster a cooperative work environment and optimize customer service.
• Display a friendly and approachable attitude towards customers and coworkers alike.
• Adapt swiftly to evolving customer demands and embrace changes while on route and at the store.
• Possess a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months, with no more than three penalty points.

Compensation and Benefits

• Hourly pay starting at 14.18 rising to 15.45 within stores located in the M25 area; some regions may offer extra bonuses.
• A minimum guaranteed commitment of 16 hours per week, with some opportunities beginning at 12 hours per week.
• Starting holiday entitlement of 20 days plus one personal day, increasing to 22 days after one year, along with bank holidays.
• Flexible working options available immediately from the first day.
• Employee discounts include 10% off with a Colleague Clubcard, increasing to 15% on pay-day weekends, plus a second card for family use.
• Access to complimentary wellbeing programs supporting mental, physical, and overall health.
• Life insurance valued at five times your salary, and an award-winning pension scheme with matched contributions up to 7.5%.
• Additional selectable benefits comprising various discounts, share options, and a cycle-to-work scheme.
• Uniform provided, alongside policies designed to assist employees through significant life events.

Company Overview and Commitment

Tesco is dedicated to being the preferred shopping destination for every customer while acting responsibly and sustainably to benefit communities and the environment. The company strongly supports diversity, equity, and inclusion, encouraging every individual to feel represented and to be their authentic self. Flexible working arrangements are welcomed and can be discussed during the application process. Tesco holds the Disability Confident Leader accreditation and is committed to an accessible and inclusive recruitment experience.