Customer Delivery Driver - Colchester Extra

About the role

As a Customer Delivery Driver, you represent Tesco at customers’ doorsteps and in their homes. The job is not limited to driving; it also includes friendly customer service and helping shoppers receive a smooth, positive experience. The work is practical, physically active, and varied, with different tasks on each shift. Most of the day is spent working independently, while managers and colleagues are available for support at the base.

Availability window

You may be scheduled during the following times: Sunday 14:00 to 19:00, Monday 09:00 to 19:00, Tuesday 09:00 to 19:00, Friday 09:00 to 19:00, and Saturday 14:00 to 22:00.

Pay and hours

Hourly pay begins at £14.18, increasing to £15.45 in stores located within the M25. Some sites may include extra payments. A minimum of 16 hours per week is guaranteed, although 12-hour roles may also be available.

Responsibilities

• Keep the van, trays, and work area clean, orderly, and ready so that every customer receives shopping in excellent condition.
• Load the vehicle safely and carry out the required checks to make sure it is safe, reliable, and ready for deliveries.
• Explain substitutions, order changes, or short-dated products to customers in a clear and reassuring way, and process refunds where needed.
• Handle every item carefully and protect the quality of each order as though it were your own.
• Deliver within the promised time slot and provide warm, professional service at the customer’s door.

Requirements

• Ability to work well with colleagues and contribute to a positive team atmosphere.
• A friendly, approachable manner with both customers and teammates.
• Comfort with change and the ability to respond quickly to shifting customer needs while working in-store and on the road.
• A valid UK, EU, or EEA driving licence (full or automatic) held for at least 12 months.
• No more than 3 penalty points on the driving licence.

What’s in it for you

• Holiday entitlement starts at 20 days plus one personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working options are available from day one.
• 10% Colleague Clubcard discount, increasing to 15% on pay-day weekends, plus a second card that can be shared with family.
• Access to free wellbeing services covering mental, physical, and overall wellbeing.
• Life cover worth five times your pay and a pension scheme with matching contributions up to 7.5%.
• Access to a choice of benefits such as discounts, shares, and cycle-to-work schemes.
• Uniform provided, along with policies designed to support important life moments.

About Tesco

Tesco aims to be each customer’s preferred way to shop, with a purpose of serving customers, communities, and the planet a little better every day through responsible and sustainable actions. The company is committed to diversity, equity, and inclusion, and strives to create a workplace where everyone feels represented and able to be themselves. Tesco is also open to discussing flexible working arrangements during the application process and has been recognised as a Disability Confident Leader, with a focus on an inclusive and accessible hiring experience.

Availability and working pattern notes

The role requires availability across selected daytime and evening windows across Sunday, Monday, Tuesday, Friday, and Saturday. The position is on-site and involves working on the road as part of daily duties.