Customer Champion - Billing & Payments
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Customer service professionals with experience in contact centre operations, billing, and related finance support functions who are comfortable working rotating shifts in a customer-facing environment.
- Resume
- Required to apply
Where you'll work
Job description
About Watercare
Watercare Services Limited is investing heavily to support Auckland’s growth in a way that is resilient to climate change. The organisation is planning to spend $14 billion over the next 10 years, which averages to about $3.8 million each day.
The guiding idea behind the organisation is that when water is healthy, the land and people are healthy too.
About the role
This position sits within Watercare’s contact centre and offers a strong work-life balance within a supportive team environment. As a Customer Champion focused on Billing & Payments, you will deliver high-quality service to customers and provide specialist guidance across water and wastewater billing matters.
Depending on operational needs, your contact centre and customer service experience may also be used in other areas of the Retail group, including Payments/Collections, New Connections, and Faults.
What we’re looking for
We’re after someone who puts customers first, communicates clearly, and stays calm in a busy, fast-moving setting. You should be comfortable with technology and enjoy working through problems to find practical solutions.
- Experience in a busy, high-traffic contact centre handling multiple communication channels
- Background in billing, accounts receivable, and accounts payable
- Strong verbal and written communication skills, along with a professional phone manner
- Ability to juggle several tasks at once while maintaining speed and accuracy
- Structured and logical approach to analysing issues and resolving them
Working hours
The roster rotates across Monday to Friday from 8:00am to 7:00pm, with weekend coverage on Saturday and Sunday from 8:30am to 5:00pm.
What’s in it for you
You’ll receive a competitive salary along with a benefits package that includes training and development support, life and income protection insurance, generous parental leave, and employee discounts with a range of major retailers.
How to apply
If this sounds like the right opportunity for you, apply online through Watercare’s careers website.