Customer Care Specialist I - German or Italian Proficient

Role Overview

Join a mission-driven team in Dublin that supports people raising or donating money for causes that matter deeply to them. This position focuses on resolving customer support issues efficiently while helping improve the overall product experience. Fluency in German or Italian is mandatory.

The organization powers a global community that helps individuals and nonprofits raise funds safely and easily, and has helped generate more than $40 billion since 2010.

What You Will Do

• Assist customers across the world during important and often emotionally charged moments in their lives.
• Provide high-quality, empathetic support through live chat and email, with the possibility of handling phone interactions as needed.
• Address complex issues and escalations, including bank transfer verification problems, sensitive fundraising-related situations, and guidance on how to use the product effectively.
• Act as a strong voice for customer feedback and use insights from support interactions to help improve the customer experience.
• Take on occasional project work or other tasks aligned with the team’s goals and annual priorities.
• Work in a fast-moving, hybrid setup and be prepared to come into the office several times each month.

What Makes You a Strong Fit

• You are motivated by targets and like measuring your own performance against clear goals.
• You care deeply about customer experience and understand the effect your work has on users.
• You show empathy and emotional intelligence, adjusting your approach to suit each customer’s situation.
• You can communicate professionally in German or Italian, both in writing and speaking.
• You have solid English skills for teamwork and documenting customer conversations.
• You adapt well to change and enjoy working in a growing, evolving environment.
• You communicate clearly and confidently with customers and internal teammates.
• You are comfortable using digital tools and troubleshooting technical issues quickly.
• You think critically, look for patterns, and suggest practical solutions.
• You pay close attention to details, take initiative, and work resourcefully.
• You value learning, welcome feedback, and are committed to personal growth.
• You work well in a team and are willing to step up as needed to support progress.

Compensation and Benefits

The annual salary for this role is between €37,000 and €55,000, plus equity and benefits in Ireland. Pay is set using objective, gender-neutral criteria and may vary based on location, skills, experience, and education or training.

• Competitive pay and comprehensive healthcare coverage
• Support for hybrid work, family planning, and other life needs
• Generous parental leave
• Flexible time off
• Mental health and wellness support
• Learning, development, and recognition opportunities
• Commitment to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
• Volunteer opportunities

Additional Information

The company follows values centered on striving for excellence, finding solutions, building trust consistently, and being driven by purpose.

This employer is an equal opportunity organization and considers applicants from diverse backgrounds and identities. Reasonable accommodations are available during the application or interview process. Data handling for applicants is subject to applicable privacy regulations, including GDPR in relevant locations.

The company also highlights its partnership with an independent public charity to expand community impact, along with annual impact reporting and newsroom updates.

Company Context

The business exists to help people support one another by making fundraising and donations simple, secure, and effective for individuals and nonprofits.