Customer Care Representative

About the Role

Join Edenred Payment Solutions through a partnership with hackajob to deliver outstanding customer care as a Customer Care Representative. Edenred is a global company dedicated to providing innovative payment solutions to millions worldwide, emphasizing meritocracy and diversity in their workforce. In this role, you'll grow your expertise in a vibrant, multicultural environment, contributing to impactful financial services.

Responsibilities

• Acquire comprehensive knowledge of CSI accounts payable procedures and options.
• Deliver exceptional customer service including product delivery, supplier onboarding, and ongoing account support.
• Resolve customer inquiries with thorough troubleshooting and collaboration with other departments when necessary.
• Guide customers on best practices for accounts payable processing.
• Lead conference calls and training sessions confidently for clients.
• Manage vendor enablement campaigns and maintain accurate databases proactively.
• Provide timely reporting to customers as required.
• Obtain Accounts Payable Solutions Consultant (APSC) certification within the first year.
• Contribute insights and ideas as an active CSI team member to improve products, processes, and programs.
• Complete all assigned tasks within deadlines and communicate progress effectively.
• Take initiative in special projects to support business needs.
• Maintain a positive demeanor to enhance customer experiences.

Qualifications and Experience

• At least 1 to 2 years of customer service experience.
• Excellent communication abilities.
• Adaptability to frequent procedural changes.
• Basic technical aptitude for Microsoft OS navigation and typing speed of at least 60 WPM.
• Proficiency in Excel (intermediate to advanced) and familiarity with Salesforce is preferred but not mandatory.
• Backgrounds in finance, technology, FinTech, credit card processing, banking, media, or hospitality are advantageous.

Education and Additional Requirements

• Bachelor’s degree in business, communications, finance, or related area preferred.
• Successful completion of background and drug screenings mandatory.