Customer Care Executive

Company Overview

Jeena Sikho Lifecare Ltd. is an Ayurvedic healthcare organization focused on helping people lead healthier, less stressful lives. The company combines traditional Ayurveda with modern methods to deliver alternative treatments through clinics, hospitals, and a broad range of Ayurvedic products. It operates an extensive healthcare network and is backed by the vision of Acharya Manish Ji.

Role Overview

The organization is hiring a Customer Care Executive for its Insurance department in Zirakpur. This full-time role involves working closely with patients and insurance companies to support claim coordination, secure timely approvals, and deliver a smooth service experience.

Working Details

This position follows a 6-day work week and is based in Zirakpur, India. The compensation budget for the role is 20,000 to 22,000 per month.

Key Responsibilities

• Respond to incoming and outgoing calls in a professional manner.
• Assist patients with queries and share accurate details about hospital services.
• Arrange and reconfirm appointments with doctors.
• Address patient concerns and route unresolved matters to the appropriate team.
• Keep patient information updated in the Hospital Management System or CRM.
• Record call activity and compile daily status reports.
• Support a high standard of patient satisfaction and service quality.

Eligibility and Experience

Applicants must be graduates. The ideal candidate should have at least 1 year of experience in the Insurance department of a hospital or healthcare setup, and prior exposure to insurance processing will be considered an advantage.

Desired Attributes

• Clear communication and strong interpersonal skills.
• Ability to think through problems and resolve issues effectively.
• High attention to detail and accuracy in records and coordination.
• Comfortable working under pressure in a fast-paced environment.
• Patient-first mindset with a service-oriented approach.
• Strong teamwork and coordination skills.