Customer Care Executive

About the Opportunity

Our client leads in delivering water filtration solutions throughout Australia and New Zealand, renowned for top-quality products and outstanding customer service. As the company expands, the New Zealand team seeks three Customer Care Executives to join a dynamic and supportive work environment.

This role offers a chance to work in a company where exceptional customer service is a priority. You will act as the initial contact for both customers and dealers, assisting with problem resolution, product information, and exceeding expectations in every interaction.

Role Overview

• Handle inbound communications including phone calls, emails, and live chats.
• Assist customers with product inquiries, troubleshooting, and general assistance.
• Provide dealer support such as quotes, tracking orders, processing returns, and credit questions.
• Manage customer cases through Salesforce with precise documentation and prompt follow-ups.
• Collaborate closely with internal teams across Australia and New Zealand.

Candidate Requirements

• Experience in customer service, retail, hospitality, contact centers, or similar roles.
• Confident, professional telephone communication skills, able to quickly build rapport.
• A proactive, problem-solving mindset with a genuine passion for helping others.
• Ability to stay calm and positive in a fast-paced environment.
• Enthusiastic “can-do” attitude, adaptable and willing to go beyond scripts.
• A hungry, humble, and smart approach, enjoying teamwork and active involvement.

Benefits and Work Conditions

• Competitive salary with periodic reviews.
• Monthly bonuses and team celebrations linked to business performance.
• Birthday leave plus other employee perks.
• Complete training program, including a two-week onboarding visit to Australia.
• Supportive team culture with daily meetings and regular one-on-one coaching.
• Career progression prospects aligned with the growth of the New Zealand team.
• Standard working hours: Monday through Friday, 9am to 5pm.
• Parking available for employees.

Additional Information

Applicants must be New Zealand citizens, residents, or hold valid visas authorizing work in New Zealand.

References will be requested later in the recruitment process; do not include them with your initial application.

For inquiries, candidates may contact Sophie at 027 486 4242, quoting Job ID: 18271.