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Customer Care Executive
Chandigarh, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 55 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Digitech Call System Pvt Ltd is seeking a Customer Care Executive based in Chandigarh to manage live customer chats effectively with a focus on swift response times and empathetic service delivery.
Responsibilities
- Respond promptly to incoming customer chat requests.
- Efficiently manage multiple concurrent chat sessions.
- Ensure communication is clear, with proper grammar and spelling, maintaining a typing speed of at least 35 words per minute.
- Maintain focus and coordination while handling 2 to 4 simultaneous chats.
- Demonstrate patience and empathy when interacting with upset or frustrated customers.
Requirements
- Strong command of written grammar and spelling.
- Fast typing ability, minimum 35 WPM.
- Capability to multitask by managing several chats at once without losing concentration.
- Composure and empathy in dealing with challenging customer situations.
Compensation and Additional Information
The monthly salary ranges from INR 12,000 to INR 17,000. The position is on-site in Chandigarh.
How they work
Communication
Attention to Detail
Organisation
Emotional Intelligence