Customer Adoption Manager

About G-P

G-P provides a SaaS-powered global employment platform that helps companies expand into more than 180 countries without needing to create local entities. The company is focused on removing barriers to international business and making global opportunities available to more people. It operates with a remote-first culture and emphasizes flexibility, collaboration, and innovation.

The organization supports employers in building and managing global teams quickly, with a mission centered on enabling opportunity and improving how work gets done worldwide.

Role Overview

As a Customer Adoption Manager, you will be responsible for the post-sale customer journey, ensuring each new customer moves smoothly from onboarding into successful adoption. You will lead orientation conversations, deliver product demonstrations, confirm details handed over from sales, and help customers become active and revenue-generating as quickly as possible. This position plays an important part in improving customer satisfaction and supporting long-term growth.

Key Responsibilities

• Oversee the transition from the sales team to customer success or growth teams, making sure customer expectations and account details are accurately recorded and shared.
• Conduct product demonstrations and customer orientation sessions, with emphasis on the customer’s initial use cases, first hires, and any integrations they use or plan to use.
• Check and confirm information passed from sales, including forecasts and customer needs, so that internal teams work from accurate data.
• Review customer segmentation and make sure accounts are assigned to the appropriate Customer Success Manager.
• Monitor adoption progress and help ensure customers move through onboarding toward their first revenue milestone.
• Confirm important customer contacts so Customer Success Managers can continue expanding the relationship network.
• Manage handoff into customer success and growth teams while keeping detailed notes and records in Salesforce.
• Work closely with Customer Success Managers to align on goals and preserve momentum after the onboarding phase.
• Track customer health, usage, and feedback, and identify any risks that may affect adoption.

Success Metrics

• Reduce the time between Master Agreement signature and the customer’s first positive revenue.
• Improve adoption speed and overall adoption rates over time.
• Accurately validate and segment customers based on a deep understanding of their needs and growth potential.
• Contribute to stronger post-adoption customer satisfaction once baseline measures are established.

Requirements

• Background in customer onboarding, adoption management, or customer success within a SaaS or technology environment.
• Strong communication and presentation ability, including confidence in running customer demos and orientation calls.
• Highly organized with excellent attention to detail and strong follow-through.
• Comfortable collaborating across sales, customer success, and CPM teams to ensure smooth transitions and ongoing engagement.
• Analytical approach with the ability to review data, validate forecasts, and monitor adoption metrics.

Preferred Qualifications

• Fluency in a second European language such as German, Dutch, French, or Spanish.

Compensation

The annual gross base salary for this role is EUR 40,000 to EUR 49,700. The position also includes variable compensation. For sales roles, this means commission on top of base pay. For non-sales roles, an annual bonus may be available based on individual and company performance and other relevant factors.

Benefits

Employees are offered a strong benefits package that includes generous parental leave, flexible time off, spending accounts, medical coverage, dental coverage, vision coverage, and a sabbatical after 5 years, along with additional perks.

Equal Opportunity and Additional Information

G-P is an equal opportunity employer and maintains a diverse, equitable, and inclusive workplace. The company does not discriminate on the basis of protected characteristics and provides reasonable accommodations for candidates with disabilities. Candidates who need accommodations during the interview process may contact careers@g-p.com.

For applicants in certain U.S. locations, including California and Philadelphia, the company will consider qualified candidates with arrest or conviction records in line with applicable fair chance hiring laws. Background review, where applicable, will be assessed individually according to legal requirements and the duties of the role.

G-P’s brand statement is: Global Made Possible.