Custody Tax Account Manager

About the Role

We are seeking a Custody Tax Account Manager to join our Clearance & Custody team based in Sandyford, Dublin, on a hybrid working model. The successful candidate will be the key local contact within the department for managing fiscal documentation and tax conventions related to client assets and accounts. This position is permanent and requires proactive management of tax relief and reclaim processes in close coordination with the Tax Hub, ensuring high service quality within agreed service level agreements.

Key Responsibilities

• Serve as the primary local representative for queries on fiscal documentation and tax convention applications pertaining to client accounts.
• Maintain and update a comprehensive database of tax-related information received from the Tax Hub, including tax matrices and procedural documentation.
• Proactively manage the fiscal documentation process for clients subscribed to the ‘Tax Pack’, ensuring timely completion and renewal of necessary forms and accurate account setup.
• Collaborate regularly with the Tax Hub and Product teams, participating in service calls to monitor and assure service standards, escalating persistent or sensitive issues to management when needed.
• Address operational queries and issues promptly, acknowledging receipt within 24 hours and maintaining ongoing communication until resolved.
• Navigate and implement operational changes arising from local market updates, liaising with the Tax Hub, client account teams, and clients themselves to facilitate smooth transitions.
• Monitor Luxembourg tax pivot account breaks and verify justifications provided by the Tax Hub.
• Oversee activities of the DUAL and Hub office teams based in Portugal.

Experience and Qualifications

• Minimum of 3 years’ experience in securities services, with strong technical knowledge of global custody processes and products.
• Familiarity with tax processing and fiscal documentation is a significant advantage.
• Excellent client service skills combined with strong interpersonal and communication abilities to effectively engage with intermediaries and colleagues across various levels.
• Outstanding organizational capabilities, adept at prioritizing tasks, managing time efficiently, and meeting deadlines.
• Highly autonomous, capable of initiating improvements in process workflows.
• Proficiency in English is required; knowledge of French or another European language is considered beneficial.

Why Join BNP Paribas?

• Be part of a collaborative and innovative environment focused on positive impact for clients.
• Competitive salary plus discretionary bonus, company pension scheme, private healthcare, fitness subsidies, and generous vacation allowance exceeding statutory requirements.
• Strong commitment to wellbeing and work-life balance, including hybrid working arrangements, family support programs, fertility and menopause assistance.
• Engaged in promoting equality, diversity, and inclusion with various initiatives such as female leadership development programs, gender diversity charters, and inclusion networks.
• Comprehensive learning and growth opportunities through development programs, mentoring, and recognition awards.
• A globally established bank operating in over 60 countries, offering a stable yet dynamic workplace culture.

BNP Paribas Culture and Values

• Agility: Encouraging simplicity and embracing innovation and digital transformation.
• Client Satisfaction: Dedication to being the preferred choice through listening and collaboration.
• Compliance Culture: Commitment to clear rules, ethics, and regulatory compliance.
• Openness: Promoting inclusion and empowerment of all employees.
• Stability, Expertise, Responsibility, and a Positive Work Environment underpin the organization’s strengths.

Additional Information

BNP Paribas is an equal opportunities employer celebrating diversity across all characteristics and encourages applications from all qualified candidates. Reasonable accommodations can be arranged for the interview process upon request. Employment is subject to background and security screening. Compliance with all relevant financial, anti-money laundering, anti-bribery, and other regulatory policies is mandatory.