- Experience
- 1+ yrs
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 9 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must be regular graduates with at least 60% academic marks in 10th, 12th, and graduation, aged between 24 and 32 years, with a minimum of one year experience in relevant customer support roles. Immediate joiners preferred.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Cellotape Industries is seeking a Customer Support/CRM Executive to effectively manage customer interactions via phone calls and ensure a high standard of customer service.
Key Responsibilities
- Professionally handle inbound and outbound calls from customers.
- Effectively address and resolve customer queries and complaints.
- Communicate confidently without hesitation, providing prompt and accurate responses.
- Maintain positive rapport with customers through courteous communication.
- Conduct follow-ups on orders, payments, and service requests.
- Collaborate with internal teams to resolve issues in a timely manner.
- Maintain detailed customer records and prepare daily reports.
Required Qualifications and Skills
- Regular graduate with minimum 60% marks in 10th, 12th, and graduation.
- At least one year of experience in Customer Support, CRM, Customer Care, or Telecalling.
- Age between 24 and 32 years.
- Excellent communication and customer handling skills, including professional telephone etiquette.
- Confidence in speaking and quick problem-solving abilities.
- Basic proficiency in MS Excel, MS Word, and Email.
- Ability to multitask and thrive in a fast-paced environment.
- Knowledge of Tally is preferred but not mandatory.
Additional Information
- Location is Rajguru Nagar, Ludhiana, Punjab, India.
- Salary ranges from ₹15,000 to ₹20,000 per month.
- Only candidates fulfilling the eligibility criteria will be considered.
- Immediate joiners will be given preference.