Courier

Role overview

This is a permanent, full-time courier position based at the Telford Service Centre (TF1 7FA) in Telford, England. The working pattern is Monday to Friday, 07:00 to 17:00.

The role sits on the frontline of customer service and involves collecting and delivering shipments while upholding a high standard of professionalism, reliability and service quality. The successful candidate will manage their own route, work to time-sensitive deadlines and represent DHL in a positive, energetic and customer-first manner.

This opportunity suits someone who enjoys working on their own initiative, performs well in a busy environment and takes pride in giving customers a consistently excellent experience.

Key responsibilities

You will be expected to complete deliveries and collections to the standard and timing customers require, while acting as a dependable representative of the business.

• Carry out deliveries and collections in line with time-definite customer commitments.
• Serve as a professional face of the company and help ensure a consistent, high-quality customer experience.
• Develop positive customer relationships and look for ways to support the business.
• Maintain a helpful, proactive and service-oriented attitude throughout the day.
• Organise and prioritise your route so all stops are completed within the required timeframe.
• Adjust quickly when routes or operational needs change.
• Work effectively under pressure to meet demanding deadlines and service targets.
• Keep your work accurate, well-ordered and detail-focused.
• Perform vehicle inspections and ensure shipments are loaded, handled and transported safely.
• Record driving and working hours accurately in line with regulations.
• Follow company procedures, policies and security requirements at all times.
• Handle shipments of different sizes and weights while following manual handling guidance.
• Complete all documentation and data entry accurately.

Candidate profile

We are looking for someone who is dependable, organised and comfortable working independently while staying focused on service quality.

• Demonstrates pride in delivering strong customer service and representing the brand well.
• Can manage their workload independently and reliably.
• Works calmly under pressure and adapts quickly to changing priorities.
• Communicates clearly and builds good working relationships with customers and colleagues.
• Shows the company’s CIS behaviours: Can Do, Passion, Speed and Right First Time.
• Has experience in a customer-facing or delivery position; multi-drop experience is an advantage.
• Brings good route-planning ability and strong geographical awareness.
• Has solid communication and problem-solving skills.
• Is physically able to meet the demands of the job.
• Holds a full UK driving licence.
• Is willing to obtain, or already holds, a digital tachograph card.

What the role offers

• A frontline position with a global logistics business.
• Independence in the day-to-day job while contributing to a high-performing team.
• Experience in a fast-moving, time-critical operation.
• Development opportunities and a clear path for career growth within DHL.

Additional information

Contract type: Permanent.

Location: Telford Service Centre - TF1 7FA.

Shift pattern: Monday to Friday, 07:00 to 17:00.

Privacy notice: DHL International (UK) Ltd acts as a data controller under GDPR and handles personal information in line with its Privacy Policy, which is provided during recruitment.