Country Business Manager – Industrial Services

About SGS and Role Overview

SGS is recognized globally as the premier company for testing, inspection, and certification, setting benchmarks in sustainability, quality, and ethical standards. The company operates through a vast network of 98,000 employees across 2,650 offices and laboratories worldwide, fostering a safer and more connected world. This role, reporting to the Managing Director, carries comprehensive responsibility for driving business growth, managing operational performance, nurturing customer relationships, and overseeing the profit and loss for the Industrial Services sector across Saudi Arabia.

Key Responsibilities

• Formulate and implement business strategies for the Industrial sector that align with both regional and corporate goals, promoting sustainable expansion, profitability, and market leadership.
• Explore and leverage emerging market prospects by conducting thorough market research, competitive evaluations, customer intelligence gathering, and analysis of industry trends to increase market share and diversify services.
• Develop and execute both short- and long-term business plans focusing on portfolio growth, introducing new services, diversification, and forming strategic alliances to expedite business advancement.
• Take charge of financial and operational results by tracking vital performance metrics and delivering strategic guidance to senior management.
• Cultivate and enhance high-level customer relationships, establishing SGS as a trusted partner and boosting customer satisfaction, retention, and steady revenue growth.
• Improve operational workflows, optimize resource allocation, and refine service delivery to maximize productivity, profitability, quality, and the customer experience.
• Lead, mentor, and motivate teams and subcontractors to foster accountability, teamwork, innovation, and continual improvement.
• Advocate for a strong culture emphasizing safety, integrity, quality, and compliance with company policies, industry rules, and best practices.
• Serve as a representative for the Industrial sector internally and externally, enhancing SGS's presence in the market, influence in the industry, and relationships with key stakeholders.

Candidate Qualifications

• Possess over 15 years of progressive leadership experience managing extensive operations, showing a solid record in boosting business growth, operational excellence, and organizational performance.
• Experience in driving business transformation, managing change, and leading organizational development initiatives in complex and dynamic environments.
• Exhibit strong commercial insight with a growth-driven perspective and a proven track record of identifying and capitalizing on market opportunities.
• Proven ability in managing P&L responsibilities, encompassing revenue growth, profitability, cost control, and sustainable business outcomes.
• Exceptional skills in managing stakeholders, negotiating, influencing, and establishing trusted partnerships with clients, partners, regulatory bodies, and senior leaders.
• A customer-focused approach with demonstrated success in cultivating strategic client relationships to foster long-lasting business partnerships.
• Leadership qualities marked by inspiration, accountability, and presence, with the ability to build and sustain high-performing teams and encourage a collaborative and continuously improving culture.
• Strong strategic mindset capable of translating business vision into practical strategies that deliver measurable results.
• Experience working within fast-paced, matrix-structured, and growth-centric organizations, balancing strategic objectives with operational needs.
• Professional experience focusing on the Middle East market is strongly preferred, with a deep understanding of regional business dynamics and practices.
• Fluency in English is required, both verbal and written; Arabic language proficiency is a considerable advantage.