Corporate Launch Specialist

About the Company

Playlist creates opportunities for people to disconnect from screens and embrace activities that promote movement, connection, exploration, and play. With brands including ClassPass and Mindbody, Playlist delivers a platform that encourages intentional living and helps businesses and individuals realize their wellness goals.

ClassPass provides access to thousands of fitness and wellness offerings worldwide, facilitating an active and balanced lifestyle through a user-friendly, personalized platform covering fitness classes, self-care, nutritious meals, and new adventures.

Job Overview

The Corporate Launch Specialist acts as the primary liaison between ClassPass and its Corporate partners along with their employees. This position is key in ensuring a successful program through effective onboarding, smooth account activation, and driving employee engagement and enrollment in ClassPass benefits.

Responsibilities start after a contract is signed, focusing on guiding partners through enrollment, demonstrating platform features, and maximizing subscriber growth. During the first three months of the account's launch, the specialist addresses partner challenges, advocates for them internally, escalates bugs, and communicates feedback for platform improvements.

Key Responsibilities

• Provide exemplary service to new Corporate partners, serving as the main contact for newly onboarded accounts.
• Manage seamless transitions from Sales to Launch following contract signing, and from Launch to Account Management after 90 days.
• Lead initiatives for partner activation, including handoff calls, webinars, employee communications, and other support mechanisms to boost subscriber sign-ups.
• Achieve target metrics such as Month 1 subscriber acquisition and engagement benchmarks at 30, 60, and 90 days.
• Establish and maintain trusted relationships by communicating clearly, organizing efficiently, resolving issues proactively, and escalating appropriately.
• Collaborate across departments to refine and enhance operational processes.
• Contribute to ad hoc projects as assigned.

Qualifications and Requirements

• At least one year of experience in a client-facing or customer-interaction role.
• Highly detail-oriented with capability to manage multiple tasks and projects simultaneously.
• Strong organizational, communication, and time-management skills.
• Ability to be a collaborative team member in a dynamic and evolving startup environment.
• Technical proficiency with quick adaptability to new systems and procedures.
• Growth-oriented mindset focused on continuous improvement, process optimization, and enhancing partner experiences.

Supervision and Authority

This role operates with limited supervision, requiring self-direction and independent judgment in matters impacting business operations and customer relations. While receiving occasional guidance from managers, the individual is responsible for organizing and planning their tasks. There is no direct team management in this role.

Additional Information

The company is an Equal Opportunity Employer committed to workforce diversity and inclusivity across all backgrounds and experiences. Applicants of all races, religions, genders, abilities, and other protected statuses are encouraged to apply.

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