Contract & Warranty Officer

Job purpose

This position focuses on managing warranty claims for aircraft and components, reviewing maintenance and contract data, and supporting efforts to recover costs from OEMs and suppliers.

Key accountabilities

• Maintain an up-to-date view of warranty terms and conditions covering purchased equipment, aircraft components, and services.
• Work closely with technical, procurement, and maintenance teams to make sure warranty claims are properly prepared and sent to vendors or manufacturers.
• Monitor claim progress and push for timely closures with suppliers or manufacturers.
• Review contract clauses covering liability, service levels, penalties, and warranties to help reduce company exposure.

Operational duties

• Check active contracts on a daily basis to confirm that services and deliverables are being met as agreed.
• Track warranty coverage periods for aircraft parts, equipment, and technical services.
• Enter and maintain warranty records in the company tracking system.
• Coordinate with Maintenance and Engineering teams to pinpoint items that remain under warranty.
• Compile and submit warranty claims to vendors and manufacturers with complete supporting documentation.

General responsibilities

• Keep contract and warranty records accurate and well documented.
• Support day-to-day administrative and operational work related to contract management.
• Prepare regular updates on contract status, renewals, and warranty claim progress.
• Ensure work is aligned with company procedures and applicable regulations for contracts and warranties.

Education and experience

A bachelor’s degree in aviation engineering is required. The role calls for 3+ years of experience in contract and warranty work within aviation, or in another related contract/warranty environment.

Systems and technical skills

Strong AMOS knowledge is needed for identifying claims, extracting data, and tracking cases. The role also requires advanced Excel capability, including pivot tables, formulas, and data analysis, along with Power BI for dashboards and performance reporting. Proficiency in PowerPoint and Word is expected for presentations and formal claim documents.

Additional requirements

Applicants should understand aircraft systems, maintenance records, and reliability data. Experience in aviation warranty, engineering, or technical records will be considered an advantage. Strong analytical ability, communication skills, and negotiation skills are also important.