Computer Information Services Specialist II

Introduction

This position requires applicants to fully document all relevant experience. Accurate and complete responses to supplemental questions are crucial; failure to do so may result in disqualification. The submitted application is integral to the examination process and determines eligibility for the next phase. Applicants must not leave any questions unanswered; if a question is not applicable, "N/A" should be provided. Resumes may be attached but do not replace the need to complete all sections of the application form in detail. Noncompliance with these directions could lead to disqualification.

Job Overview

This role is based at the Maryland State Police, Commercial Vehicle Enforcement Division, located at 6855 Deerpath Road, Suite G, Elkridge, MD 21075. The main objective is to keep updated on all Automated Roadside Inspection programs and relevant systems, including legacy and contemporary software. The person in this role must stay informed about federal Motor Carrier Safety Assistance Program (MCSAP) inspection policies and software applications, maintain communication channels within multiple agencies, resolve software conflicts, and oversee system updates. Responsibilities also include managing data quality and ensuring timely communication and workflow related to inspections and certifications.

Primary Duties

• Collaborate with personnel from various agencies including CVED, MSP, MDTAP, SHA, and allied bodies.
• Plan, install, integrate, and maintain computer systems and laptop operations related to inspection software and programs.
• Assist in maintaining and updating mandatory software on computers and laptops, including those related to inspections.
• Manage daily communications via email, fax, and mail concerning inspection certifications to prevent backlog.
• Review and process DataQ program appeals addressing discrepancies from carriers, drivers, and third parties regularly.
• Use designated email communications for correspondence with carriers about inspection reports.
• Support training teams with account management and user status updates.
• Perform additional related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent certification.
• At least one year of relevant experience in evaluating, implementing, and maintaining personal computer hardware and software.

Substitutions for experience and education include relevant help desk experience, computer applications college credits, computer repair certifications such as Microsoft A+, or qualifying military service in IT fields.

Preferred Qualifications

• Prior experience with inspection-related software and applications including SafeSpect, FMCSA Portal, AIM, MOTUS, ELD, Guard, Excel, and Google Drive.
• Competence in installing, configuring, and updating computer software systems.

Additional Requirements

• This position may require initial drug screening, a full criminal background check, and a polygraph examination.
• Ongoing substance abuse testing in accordance with Maryland regulations may be required.

Selection and Examination Process

Applicants meeting minimum qualifications will be evaluated based on education, training, and experience. A qualifications supplement or application review will determine the rating. Eligibility lists will be maintained for one year for possible hiring consideration.

Benefits

Standard state of Maryland employment benefits apply.

Application Instructions

Applicants are encouraged to upload all required and supplementary documents as a single file when applying online. Alternatively, applications and documents may be mailed to the Maryland State Police Human Resources Division at the address provided, attention Tiffany R. Hazel. For inquiries, contact the email provided.

Equal Opportunity Statement

The Maryland State Police is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing accommodation to applicants.

Additional Notes

Bilingual applicants are encouraged to apply. Communication accommodations are available via Maryland Relay for TTY users.