Complaints, Casework & FOI Officer

Role Overview

This pivotal opportunity involves delivering high-level administrative assistance within a dynamic department, primarily handling Freedom of Information (FOI) requests and Subject Access Requests (SARs). You will be responsible for logging and managing complaints, councillor casework, MP enquiries, and requests for information through the Council’s case management system, ensuring responses are punctual, comply with legal requirements, and maintain quality standards.

The role promotes lawful and transparent data management, supports identification of service enhancements, coordinates with senior personnel and the Information Commissioner’s Office (ICO) when necessary, and guarantees excellent customer service aligned with organizational policies.

About Slough Borough Council

Our vision is to impact our communities and environment positively. Every employee contributes either directly or indirectly to service delivery for local residents. We embrace diversity and aim to enhance residents' quality of life, fostering prosperity, fulfillment, and health.

Employment Details

• Directorate: Public Health, Public Protection, Engagement & Communities
• Pay Scale: Level 5, £30,160 to £35,530 including local weighting allowance
• Contract Type: Permanent
• Work Hours: 37 hours per week
• Work Location: Hybrid model based at Observatory House, Slough – minimum two days onsite weekly
• DBS Requirement: Basic check

Additional Information

Applications close at midnight on 17th July 2026, with interviews scheduled for the week starting 20th July 2026.

Council’s Commitment and Benefits

We promote a supportive workplace that encourages career growth and openness to innovation. Our approach includes flexible and hybrid working to aid work-life balance, recognizing diverse circumstances.

• Annual leave entitlement of 26 days (excluding bank holidays), increasing to 30 days after 2-5 years’ service, and to 33 days after 5 years
• Membership in the Local Government Pension Scheme
• Participation in wellbeing programs and inclusion in various employee networks celebrating equality
• Access to tax-free childcare and childcare services
• Season ticket loans to assist with commuting expenses

Accessibility and Recruitment Process

Slough Borough Council is an inclusive employer committed to supporting candidates throughout the recruitment journey by providing reasonable adjustments. Confidential requests for assistance during application or interview stages are welcomed.

All candidates must have the legal right to work in the UK. We conduct suitable pre-employment checks as part of our safeguarding policy for vulnerable groups.

The Council adheres to eight core skills which will be assessed during interviews to reflect the organization’s values and vision of progressing together.