Community Service Specialist

Company Overview

Insight Genesis (IGAi) is an AI-powered platform built to turn behavioral data into practical guidance people can actually use. Its mission is to support individuals, especially in emerging and unbanked markets, with personalized direction in finance, career, education, and health. By bringing these four areas together in one intelligent system, the company aims to replace generic advice with recommendations grounded in real-world context.

People who join the team help build tools that make information easier to understand and more useful, so users can make better decisions and improve their outcomes over time.

Role Summary

This is a full-time remote position focused on assisting users and community members who engage with the Insight Genesis platform. The specialist will answer questions, help people navigate product features, and contribute to a welcoming experience for users from varied regions and backgrounds.

What You Will Do

• Respond to user queries and provide support through digital communication channels.
• Guide users in understanding and using platform features effectively.
• Help maintain a positive and inclusive experience for diverse communities.
• Coordinate outreach activities that strengthen community engagement.
• Collect user feedback and share useful insights with internal teams for service improvement.
• Facilitate online sessions that explain information, tools, and platform resources.
• Support users in accessing personalized guidance related to finance, careers, education, and health.
• Work with cross-functional colleagues to create community initiatives, documentation, and support content.

Required Background

• Experience in community service and outreach, ideally with exposure to diverse groups.
• Strong communication skills, both written and spoken, along with solid interpersonal ability.
• Customer service experience with an emphasis on empathy, issue resolution, and user satisfaction.
• Comfort using technology platforms, AI-enabled tools, and digital remote work environments.
• Ability to work independently, handle multiple priorities, and collaborate with distributed teams.
• A background in social work, community development, psychology, public service, or a related discipline is helpful.
• Experience serving communities in emerging or underserved markets is highly desirable.
• Sensitivity to cultural and socioeconomic differences is important for success in this role.

Additional Information

This role is designed for a remote working setup and is intended to support a broad, multicultural user base. The position is focused on community care, digital support, and outreach efforts that help users get more value from the platform.

Note

The original posting included a social media prompt encouraging candidates to comment and follow the company’s social channels.