Community Management Executive

Job Overview

The Community Management Executive is part of the Districts & Communities division and supports the Community Management function in Hydra Village, Abu Dhabi. This role works closely with the Community Manager or Community Supervisor and helps oversee Owners’ Associations in line with the laws and regulations that apply to jointly owned properties.

The position blends community operations, financial coordination, administrative follow-up, and stakeholder communication. It involves regular interaction with owners, residents, service providers, contractors, and other community partners.

Key Responsibilities

Operations and site coordination

• Carry out routine site visits and monitor health, safety, and environment concerns.
• Escalate issues to service providers using formal reports or CAFs.
• Keep the community action tracker current and accurate.
• Check and confirm third-party contractor work before completion reports are approved.
• Work with security teams, issue violation notices, and follow up on service requests.
• Arrange joint inspections with service providers and assess their performance.
• Stay updated on FM contract obligations and deliverables.
• Look for ways to improve operational efficiency across the community.
• Prepare operational updates and related reports.
• Take part in weekly operations meetings.
• Draft formal correspondence for service providers and other stakeholders.
• Assist with emergency incident handling and client communications.
• Support building management activities and capital improvement projects.

Resident, owner, and customer relations

• Handle enquiries from owners and residents by email, phone, text, and other channels.
• Receive and assist walk-in customers when required.
• Ensure residents and owners follow community rules and regulations.
• Suggest enhancements that improve resident comfort and overall community living.
• Share notices about planned maintenance, emergency work, or service disruptions.
• Maintain tenant data and community portal records.
• Support community events and engagement activities.
• Attend board meetings and Annual General Assemblies.
• Coordinate access to units for maintenance and project works.

Financial and administrative support

• Review financial statements together with the Community Management team.
• Assist with service charge budget planning and related recommendations.
• Support service charge collection in line with applicable laws.
• Maintain community management forms and records.
• Manage requests for advertising and flyer distribution.
• Assist with tender preparation and site visits.
• Coordinate purchase requisitions, LPOs, and payment processing.
• Liaise with Procurement, HSE, Finance, and other support teams.
• Assist with departmental budget preparation.
• Support insurance claims, reimbursements, and property damage tracking.
• Prepare meeting minutes and reports.
• Upload records for quarterly and annual meetings.
• Prepare weekly and monthly reports.
• Support invoicing, receipting, and service charge collections.
• Coordinate invoicing and payments for service providers.
• Provide general clerical, administrative, and secretarial support to the Owners’ Association.

Qualifications

• A graduate or undergraduate degree is required.
• A community management certification from a recognized institute is considered an advantage.

Experience and Skills

• At least 1 year of relevant experience in an Owners’ Association or property management role is required.
• As an alternative, 2 years of experience in hotel front office work is preferred.
• A minimum of 2 years of administrative experience in the UAE is required.
• Strong verbal and written communication abilities are essential.
• English fluency is required; Arabic is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint is needed.
• Good time management and a proactive working style are important.
• The ability to work independently is required.

Additional Information

This position sits under the Community Management Department within the Districts & Communities division. The role is based in Hydra Village, Abu Dhabi, and reports to the Community Manager or Community Supervisor.