Community Associate, 520 Broadway

About the company

WeWork creates flexible workspace solutions that help organizations of every size grow and operate effectively across more than 37 countries. The company sees itself as helping shape the future of work by building a connected global community and enabling members to do their best work in inspiring spaces.

Role overview

The Community Associate is the main contact for members and guests and serves as the public face of the location. In this on-site role, you will support the Community Management team each day and help keep the building running smoothly while creating a welcoming, high-touch member experience.

What you will do

• Help create a friendly, connected environment by supporting member relationships and community events.
• Keep the building operational and support efficient day-to-day processes.
• Promote WeWork service offerings and help drive their usage.
• Work under the guidance of the Community Lead and Community Manager to assist the wider Community team.
• Represent WeWork’s mission and core values in daily interactions and operations.

Front desk and member experience

• Staff the front desk during scheduled business hours and stay available as the on-site contact.
• Welcome members and visitors in a warm, professional manner.
• Make sure guests follow the visitor policy and complete check-in through the designated tablet system.
• Learn member and guest names to strengthen personal connections and build community.
• Use member information to anticipate needs and personalize service before issues arise.
• Keep required building forms current, including pet, filming, and bike room requests.
• Maintain a neat and orderly front desk area.
• Inform members when deliveries and couriers arrive.
• Respond to questions about the building, directions, rules, procedures, and community etiquette.

Events and engagement

• Share input on event ideas based on the member mix and help assess event attendance, feedback, and impact.
• Recognize member milestones and achievements with gifts or notes.
• Help promote events through weekly posters and individual event materials.
• Make sure building requirements for events, such as elevator and HVAC coordination, are in place.
• Enter member notes into the designated system or an equivalent platform.
• Look for ways to connect members with one another.
• Recommend nearby restaurants, food delivery options, catering vendors, outing venues, post offices, shipping centers, and supply stores.
• Stay active on the member network to encourage engagement.
• Share updates on policies, procedures, and building issues with members.
• Adjust music and activations to suit the time of day and the occasion.
• Prepare and send building update broadcasts when needed.

Operations and mail handling

• Receive, sort, organize, and process all incoming mail.
• Locate and distribute mail items to members through the regional system when requested.
• Keep the mailroom clean and orderly.
• Return unclaimed mail to sender after 30 days, including unidentified items and mail for former members.
• Ensure courier packages include the correct details for scheduled pickups.
• Investigate missing parcels and escalate or resolve issues as needed.
• Explain the company’s mail and mailroom policies to members and guests.
• Track, audit, and manage distributed and collected keys.
• Maintain keycard inventory and request additional stock when necessary.
• Collect keys and access cards during move-out.
• Review the location and use of emergency equipment.
• Provide support for an automated coffee machine used by guests and members.

Location-specific notes

Depending on the assigned site, the role may involve serving a mixed community of members from many industries or supporting an enterprise client location. Enterprise sites may involve different holidays, systems, operational expectations, relationship management needs, and property management responsibilities than classic locations.

Qualifications

We are looking for someone with strong service instincts, clear communication, and the ability to manage several priorities at once. A four-year college degree is preferred but not mandatory. Experience in hospitality is required, with at least one year preferred. Background in customer service or sales is an added advantage. The right candidate should be organized, dependable, accountable, self-aware, ethical, hardworking, compassionate, and comfortable working in entrepreneurial environments.

Compensation and benefits

The base pay for this role is $23 to $25 per hour. Employees may also be eligible for a role-specific incentive plan, subject to the terms of the applicable compensation program. Full-time employees can access comprehensive benefits, including 20 days of PTO, about 13 paid holidays, 80 hours of paid sick time each calendar year, 16 weeks of paid parental leave, healthcare coverage, a 401(k) plan, and life and AD&D insurance.

Equal opportunity

WeWork states that it is an equal opportunity employer and does not discriminate on the basis of protected characteristics, including gender, sexual orientation, marital or civil status, pregnancy-related conditions, gender identity or expression, transgender status, race, color, national origin, ancestry, citizenship, religion, age, disability, genetic information, military or veteran status, or other legally protected traits. The company also notes that it is an affirmative action employer with respect to veterans and individuals with disabilities.