Community Ambassador

About the Role

The Community Ambassador acts as the welcoming face of the workplace, striving to create a warm, hospitable atmosphere for employees, guests, and clients. This position involves managing visitor interactions, supporting workplace experience programs, and facilitating smooth site operations.

Key Responsibilities

• Establish a friendly and inviting environment for staff and visitors to enhance their workplace experience.
• Maintain accurate and current visitor information to improve workplace agility.
• Handle incoming calls and correspondence efficiently, both internal and external.
• Observe and anticipate client needs to provide memorable and personalized services.
• Manage stationery ordering and oversee inventory levels.
• Assist in processing invoices promptly to support financial operations.
• Carry out additional duties as assigned by the Workplace Manager.
• Support the implementation of the Human Experience Roadmap to enrich community engagement, employee wellness, and overall workplace satisfaction.
• Facilitate programs that boost employee engagement, foster belonging, generate excitement, and contribute to productivity and pride.
• Participate in regional initiatives including user experience improvements, system upgrades, trainings, wellness and sustainability efforts, and diversity and inclusion campaigns.
• Cultivate a welcoming community atmosphere and promote happiness among team members, clients, and guests by delivering authentic, compassionate, and timely customer service.
• Ensure efficient visitor registration and maintain compliance with client Visitor Management Systems to safeguard facility safety.
• Oversee visitor movement to enhance security, and execute emergency response plans when necessary.
• Provide concierge services utilizing local knowledge, including managing transportation requests for visitors and employees.
• Assist and educate clients to maximize efficiency and comfort in meeting room bookings and turnover.
• Organize and track mail and courier receipt and distribution, maintaining accurate logs.
• Plan and coordinate community events aimed at fostering unity and enjoyment within the workplace and beyond.
• Perform any additional duties relevant to the Community Ambassador and reception functions.

Additional Information

This is an onsite full-time position based in Adelaide, South Australia. The role involves multifaceted responsibilities aimed at enhancing site operations, human experience, customer service, visitor and concierge services, and administrative support in a corporate environment.