Communications and Engagement Lead

Role overview

This role supports major enterprise transformation work by partnering with the organizational change management lead to shape and deliver communication and stakeholder engagement plans. The focus is on building understanding, encouraging adoption, and keeping different audience groups engaged throughout the change journey.

Key responsibilities

• Develop trusted working relationships with both business and technical stakeholders.
• Act as a strategic advisor to client leadership on transformation messaging, alignment, and engagement approach.
• Plan and implement a multi-channel communications program that supports the transformation roadmap.
• Provide clear, consistent, audience-specific communication across all levels of the organization in a timely manner.
• Produce executive-quality materials such as leadership decks, newsletters, intranet updates, email messaging, FAQs, and speaker notes tailored to different audiences.
• Create board-ready and leadership-facing content, including briefing packs and vision narratives, so senior leaders can communicate progress and goals effectively.
• Identify stakeholder groups and carry out detailed mapping to understand influence, readiness, and engagement requirements.
• Design targeted engagement tactics based on stakeholder needs.
• Contribute to or lead change impact assessments that examine how transformation affects people, processes, and technology.
• Turn assessment findings into practical communication and engagement actions.
• Write clear transformation stories that explain the reason for change, what is changing, and how it will be implemented.
• Use messaging that strengthens awareness, commitment, and behavior change.

Requirements

• Demonstrated background in organizational change management within large transformation programs.
• Strong ability to communicate with executives and engage stakeholders at different levels.
• Experience creating strategic communications and change narratives.
• Hands-on experience with stakeholder analysis and change impact assessment methods.
• Ability to simplify complex topics into concise, easy-to-understand messaging.
• Prior consulting experience in enterprise settings is preferred.

Compensation and benefits

The pay band shown for this role reflects the employer’s good-faith estimate at the time of posting. Final compensation may be higher or lower and is influenced by factors such as education, credentials, certifications, experience, skills, seniority, location, performance, union contract, and business needs. The stated range may also change in the future.

Eligible employees may receive medical, dental, and vision coverage, plus HSA, FSA, 401(k), and life, disability, and accidental death & dismemberment insurance. Salaried employees receive paid time off. Hourly employees generally do not receive PTO unless required by law. Hourly employees assigned to a Service Contract Act project may qualify for paid sick leave.

Pay is not treated as compensation until it is earned, vested, and determinable. Availability and amount of compensation remain at the employer’s discretion unless and until paid, subject to applicable law.

This position does not include bonuses, incentives, or commissions.

Equal opportunity and communications notice

The employer is an equal opportunity and affirmative action organization. All qualified applicants are considered without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By submitting an application, you agree to receive calls, AI-generated calls, text messages, or emails from the employer, its affiliates, and service providers. If text communication is used, frequency may vary and message/data rates may apply. Carriers are not responsible for delayed or undelivered messages. You may stop text communication at any time by replying with keywords such as STOP.