Communications Agent (Front Office)

About the employer

Pullman Auckland is part of Accor’s global hospitality network, operating within a wide portfolio of brands, hotels, restaurants, and lifestyle destinations across many countries. The company focuses on responsible hospitality, continuous improvement, and creating memorable experiences for guests, colleagues, and the wider community.

At Pullman Auckland, the team aims to blend innovative work and event spaces with a lively social atmosphere for business travellers, leisure guests, and local visitors. The service philosophy centres on progressing together, building meaningful connections, and creating lasting impact.

Role overview

This part-time front office communications role is ideal for someone who enjoys speaking with people, staying calm under pressure, and managing a busy flow of guest interactions. You will act as a central contact point for the hotel, helping ensure guest needs are handled smoothly and professionally.

Key duties

• Handle and coordinate all incoming phone calls for the hotel.
• Serve as a primary contact for guest enquiries and ensure calls are managed with professionalism and courtesy.
• Support the front office team with reservations and group preparation work.
• Remain organised while juggling multiple tasks and maintaining composure in a fast-paced environment.
• Use a confident, helpful, and solution-oriented approach in day-to-day guest communication.

Candidate profile

The role suits someone with a warm manner, strong communication ability, and a genuine interest in building positive guest connections. Prior hotel reception experience is expected, along with the flexibility to adapt to varied front office tasks.

Eligibility and working conditions

• Applicants must be eligible to work in New Zealand for at least 1 year.
• The position requires availability for a rotating roster across 7 days, including weekends and public holidays.
• A full New Zealand driver’s licence is advantageous, though not mandatory.

Additional information

Pullman Auckland values personality and attitude, and the team is trained to build skills while hiring for cultural fit. The workplace promotes inclusiveness, optimism, and a service mindset focused on seeking opportunities, connecting with meaning, and making a positive impact.

Employees may benefit from discounted hotel stays, food and beverage savings, spa treatment discounts worldwide through a loyalty card, daily staff meals, reward and recognition initiatives, and opportunities for career growth across the Accor network.

The organisation is committed to diversity and inclusion, welcomes diverse talent, and can provide reasonable adjustments during recruitment if needed.