Commercial & Operations Head

About the role

This opportunity is for a seasoned commercial and operations leader to help steer the expansion and performance of a major retail furniture business in the UAE. The position calls for someone who can strengthen day-to-day operations, lift sales results, and deliver an excellent customer journey across several retail outlets.

Business operations and leadership

• Support the General Manager in managing the full business operation.
• Translate growth and profitability goals into practical operational plans.
• Track business performance and act quickly when improvements are needed.
• Coordinate closely across retail, logistics, warehouse, and customer service teams.
• Guide and develop store managers and department heads.

Commercial and sales management

• Shape sales initiatives that expand revenue and market reach.
• Review KPIs, customer behavior, and market performance to inform decisions.
• Refine pricing, promotional activity, and merchandising execution.
• Strengthen relationships with customers, developers, suppliers, and corporate accounts.
• Spot and pursue opportunities in retail, hospitality, and project-based sales.

Retail store operations

• Maintain strong standards in visual merchandising, service delivery, and store execution.
• Monitor store metrics such as conversion rate, average transaction value, and sales productivity.
• Improve customer experience and reinforce brand presence in the market.

Supply chain and inventory

• Oversee stock planning and inventory optimization.
• Ensure procurement, warehousing, and product delivery run efficiently.
• Increase stock accuracy, improve turnover, and strengthen supply chain performance.
• Introduce cost-efficient inventory control practices.

Financial management

• Contribute to budgeting, forecasting, and business planning.
• Keep operating expenses under control.
• Review financial and operational reports to support decision-making.
• Work toward higher profitability and improved margins.

People management and governance

• Hire, develop, and retain strong teams.
• Set clear performance targets and carry out regular reviews.
• Ensure alignment with UAE labor regulations and good HR practices.

Candidate profile

The preferred candidate will hold a bachelor’s degree in Business Administration, Retail, Supply Chain, or a related discipline. An MBA or a relevant professional qualification is considered an advantage. The role requires 8 to 15 years of retail experience, including at least 5 years in a senior leadership position. Experience in furniture, home furnishings, or interior retail is strongly preferred, along with proven success managing multi-store operations in the UAE. A strong commercial mindset, a record of revenue growth, and solid understanding of the UAE retail market and consumer trends are important. Excellent English communication skills are required, and native-level English would be an added benefit.

Recruiter information

Jasmine Puno, Recruitment Resourcer, Manpower Middle East.

Job scam notice

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