Commercial Education Manager - MEA

About the Organization

Johnson & Johnson is driven by a belief that health underpins everything. The company uses innovation in healthcare to help create a future where difficult diseases are prevented, treated, and cured, and where care becomes more precise, less invasive, and more personalized. With strengths in Innovative Medicine and MedTech, the organization works across the healthcare spectrum to deliver meaningful breakthroughs and improve human health.

The company also follows its Credo, emphasizing responsibility toward employees around the world. It promotes an inclusive environment in which individuals are valued as individuals, and where diversity, dignity, and merit are respected.

Business Area

This role sits within the Medical Affairs Group under Professional Medical Education, and is classified as a People Leader position. The posting location is Riyadh, Saudi Arabia, within the Surgery business.

Role Summary

The Commercial Education Manager - MEA will lead the development and delivery of a regional commercial capability strategy designed to create a high-performing, customer-focused organization. The role is responsible for ensuring that sales, marketing, distributor, and broader commercial teams have the knowledge, capabilities, and behaviors needed to meet business goals and create strong customer value.

This position works closely with Commercial Leadership, Marketing, Professional Education, Human Resources, Medical Affairs, and Global Learning teams to build and run training initiatives that improve onboarding, strengthen selling skills, expand product knowledge, and support consistent commercial execution across the Middle East and Africa.

Key Responsibilities

The role covers strategy creation, training design, onboarding, capability development, launch readiness, coaching support, and measurement of learning impact. It also involves working across functions and countries to align development efforts with business priorities.

Commercial Capability Strategy

• Build and implement a regional strategy for commercial education and capability growth that supports business priorities.
• Assess skills and capability gaps across sales, marketing, distributor, and leadership groups.
• Develop annual learning plans that back growth initiatives, product introductions, market expansion, and organizational change.
• Create competency models and learning journeys for commercial functions.

Sales Excellence and Commercial Training

• Develop and roll out training focused on consultative and value-based selling, customer engagement, account management, territory planning, negotiation, influencing, clinical and product knowledge, competitive positioning, distributor development, leadership, and coaching.
• Implement recognized sales methodologies and commercial excellence practices across the organization.
• Support field coaching efforts that improve selling performance and customer interactions.

Onboarding and Employee Development

• Run onboarding programs for new commercial hires.
• Build structured development paths for sales representatives, sales managers, marketers, and commercial leaders.
• Create certification programs that confirm readiness and competence.
• Contribute to succession planning through targeted development initiatives.

Learning Design and Delivery

• Design engaging learning experiences using classroom, virtual, digital, and experiential methods.
• Facilitate regional workshops, leadership programs, sales meetings, and capability-building events.
• Use modern learning technologies and digital platforms to improve reach and learner engagement.
• Develop and maintain strong learning materials and educational content.

Product and Launch Readiness

• Work with Marketing and Medical Affairs to ensure commercial teams are prepared for new launches and portfolio changes.
• Create launch readiness training and certification requirements.
• Enable field teams to clearly communicate product value and clinical benefits.

Performance Coaching and Field Effectiveness

• Partner with sales leaders to strengthen a coaching culture.
• Carry out field observations and training needs assessments.
• Help managers improve coaching capabilities and performance improvement planning.
• Use customer feedback and performance data to identify development opportunities.

Cross-Functional Collaboration

• Align learning priorities with regional and country leadership teams.
• Support talent development initiatives in partnership with Human Resources.
• Localize and deploy global programs with Global Education and Commercial Excellence teams.
• Coordinate with Compliance, Regulatory, and Medical Affairs to ensure training content follows applicable standards.

Measurement and Continuous Improvement

• Set up learning metrics and capability dashboards.
• Track effectiveness through assessments, certifications, field observations, and business performance indicators.
• Measure how learning initiatives affect commercial results.
• Improve programs continuously based on participant feedback and business needs.

Qualifications

• A bachelor’s degree is mandatory.
• An advanced degree is an advantage, especially an MBA or a qualification in Business, Marketing, Organizational Development, Learning & Development, or a related field.
• At least 8 to 10 years of experience in sales, marketing, commercial excellence, learning and development, or commercial education within healthcare, medical devices, pharmaceuticals, or life sciences.
• Proven ability to build and deliver commercial capability programs.
• Experience supporting multi-country organizations and diverse commercial teams.
• Strong knowledge of healthcare commercial settings and customer engagement models.
• Prior exposure to field sales or sales leadership is highly desirable.

Skills and Competencies

• Deep understanding of sales excellence and commercial effectiveness.
• Strong facilitation and presentation abilities.
• Knowledge of adult learning methods and capability development.
• Strategic mindset with disciplined execution.
• Ability to influence senior stakeholders and lead change in a matrix environment.
• Excellent project management and organizational ability.
• Comfort with data-driven measurement of capability and performance outcomes.
• Strong communication and stakeholder management skills.
• Commercial awareness and a customer-oriented approach.

Travel Requirements

This position requires regional and international travel of up to 40% to 50% to support training delivery, field coaching, leadership development, and related capability-building work.

Success Measures

• Higher commercial capability assessment results.
• Better onboarding effectiveness and faster productivity for new hires.
• Improved certification and training completion rates.
• Stronger sales force effectiveness and customer engagement measures.
• Successful new product launch readiness and execution.
• Improved leadership coaching outcomes.
• Positive employee engagement and development results.
• Contribution to commercial growth and wider business performance goals.

Additional Information

Job function: Medical Affairs Group.

Job sub-function: Professional Medical Education.

Job category: People Leader.

All job posting locations: Riyadh, Saudi Arabia.

Business area focus: Surgery.

The role supports innovation in surgery and contributes to delivering surgical technologies and solutions to surgeons and healthcare professionals worldwide, helping address major conditions such as obesity, cardiovascular disease, and cancer.

No stipend or salary details were provided in the source.

No application deadline, start date, or number of vacancies was specified.