Commercial Design Products Specialist

About Omnicom Media

Omnicom Media is part of Omnicom, the world's largest global media management network. Utilizing the Omni Intelligence Platform, the agency handles $73.5 billion in billings with over 40,000 specialists in more than 70 markets. Its portfolio includes the leading media agencies OMD, Initiative, PHD, UM, Hearts & Science, Mediahub, and analytics powerhouses Acxiom and Annalect. The group offers specialized services focusing on identity, commerce, and intelligence to enable accelerated business growth.

Role Overview

As a Commercial Design Products Specialist, you will be responsible for managing and improving the adoption, governance, and operational efficiency of Commercial Design Products within the organisation. Reporting to the Commercial Design Manager, you will work cross-functionally with agency, investment, operations, finance, and specialist teams to ensure consistent product enablement and execution.

Key Responsibilities

• Manage day-to-day operations, adoption, governance, and enhancement of Commercial Design Products.
• Maintain and update product documentation, playbooks, FAQs, templates, trackers, and other support materials.
• Assist in agency enablement and stakeholder engagement under the guidance of the Commercial Design Manager.
• Track product requests, project timelines, client involvement, action points, and pending issues.
• Coordinate with diverse internal teams to facilitate seamless product implementation.
• Prepare commercial product updates, communications, training resources, and presentations for stakeholders.
• Maintain repositories for benchmarks, product learnings, planning tools, and performance summaries.
• Support the development and maintenance of governance workflows, operational processes, and escalation trackers.
• Assist in conducting business reviews, reporting product performance, adoption metrics, and commercial analytics.
• Identify and promote workflow improvements using process redesign, automation, and AI-enabled tools.

Commercial Design Product Areas Supported

• Product Operations & Governance: Documentation, SOPs, workflows, tracking systems, and governance compliance.
• Product Enablement & Adoption: Creating and maintaining training materials, FAQs, case studies, and internal communications to support user understanding.
• Planning, Benchmarking & Performance Intelligence: Managing planning templates, KPIs, performance analytics, and learnings from past activities.
• Process Improvement, AI & Automation: Streamlining repetitive tasks and piloting innovative automation and AI solutions.

Benefits and Development Opportunities

• Gain practical experience in commercial product operations within a top-tier media organisation.
• Build expertise in product governance, enablement, and commercial performance measurement.
• Learn about translating commercial products into agency adoption, client engagement, and business impact.
• Develop valuable skills in stakeholder management, project coordination, documentation, and reporting.
• Collaborate with professionals across Commercial Design, Investment, Operations, Finance, and agency teams.
• Experience AI-enabled workflows, automation techniques, and operating model innovations.
• Understand scalable commercial product governance and adoption in a complex matrix environment.

Required Skills and Attributes

• Excellent organisational skills, able to manage multiple tasks simultaneously with attention to detail.
• Proficient in Microsoft Excel and PowerPoint with experience handling trackers, reports, and documentation.
• Strong written communication skills capable of devising clear, well-structured information.
• Effective stakeholder management that works across various teams and seniority levels.
• Proactive approach with reliable follow-through and independent working capabilities alongside knowing when to escalate.
• Process-oriented mindset with a keen interest in improving workflows.
• Comfortable working in a fast-paced, matrixed agency setting.
• Advantageous: knowledge of media planning, digital platforms, commercial products, business operations, project management tools, Power BI, Tableau, AI productivity tools, or automation workflows.

Desired Personal Qualities

• Highly organised and operationally disciplined professional.
• Adept at distilling complexity into clear processes and actionable steps.
• Meticulous with a commitment to producing accurate and structured outputs.
• Capable of managing multiple stakeholders and ensuring completion of action items.
• Comfortable handling commercial information, campaign details, and product benchmarking.
• Proactive in identifying risks, gaps, and opportunities for improvement.
• Supports both strategic initiatives and routine operations effectively.
• Curious about media, technology, AI, automation, and commercial growth opportunities.
• Team player who supports senior leadership and collaborates effectively.

Why Join Omnicom Media

Joining Omnicom Media means being part of an influential global network that drives the future of media, data, creativity, technology, and commercial innovation. This role offers the chance to contribute to meaningful commercial design product initiatives that impact client success and agency efficiency, providing growth beyond traditional media operations into product management, governance, enablement, and operational excellence.