Commercial Account Manager

About Reachdesk

Reachdesk is a premier global B2B gifting and swag platform that enables companies to foster meaningful relationships with prospects, customers, and employees, while delivering measurable ROI. Our platform simplifies the process of sending personalized gifts and supports campaigns or events through automated sourcing, storage, and worldwide delivery, integrating smoothly with sales and marketing technology stacks. We are trusted by leading names in the tech and SaaS industry with offices in New York, London, and Lisbon.

Role Overview

We are seeking a Commercial Account Manager based in the U.S. (Remote within Eastern Time Zone or Hybrid in New York Metro Area) to manage and grow a portfolio of existing customers. This role focuses primarily on renewals, expansion, and strategic account development with some business prospecting within existing accounts.

Key Responsibilities

• Manage retention, contract renewals, and revenue growth within a portfolio of existing clients.
• Develop strong, multi-layered relationships with key stakeholders and decision-makers at client organizations.
• Drive upselling, cross-selling, and expansion initiatives within existing accounts.
• Proactively seek opportunities to increase Reachdesk’s contractual footprint by engaging various teams, departments, and use cases.
• Lead commercial discussions around renewals covering pricing, terms, and negotiations.
• Conduct strategic account planning and business reviews aligned with customer priorities and measurable outcomes.
• Identify potential challenges early and coordinate cross-functional teams to resolve issues.
• Serve as the main point of contact coordinating Client Success, Swag Sourcing, Marketplace, and Logistics teams to ensure customer success.
• Maintain accurate forecasting and pipeline visibility for all active accounts.
• Represent Reachdesk professionally in executive-level engagements.

Candidate Profile

• Minimum five years’ experience in account management, renewals, or commercial roles with direct responsibility for revenue performance.
• Background in sales, SDR/BDR, or account executive roles is highly preferred.
• Experience in subscription-based SaaS or other recurring-revenue models using consultative and strategic sales techniques.
• Proven track record in managing and growing revenue through renewals, upsells, cross-sells, and expansion within an existing client base.
• Demonstrated ability to create pipeline and discover new opportunities in existing accounts.
• Strong commercial acumen and problem-solving skills.
• Capability to build and maintain executive-level relationships across complex organizations.
• Excellent written, verbal, and analytical communication skills with the ability to simplify complex ideas.
• Highly motivated, organized, and capable of managing multiple priorities in a dynamic, fast-paced environment.

Compensation and Benefits

• Competitive salary range between $160,000 and $200,000 USD per year.
• Equity stock options and participation in a 401(k) matching program.
• Comprehensive dental, hearing, vision, and life insurance coverage.
• Flexible paid time off policy.
• A collaborative and innovative work culture driven by dedicated professionals.
• Diversity and inclusion are core to our values; we encourage applications from all backgrounds.

Additional Information

Compensation is determined based on standardized salary benchmarks relative to role, level, and location, tailored by experience, skills, and fit. Personal data submitted during the application process is handled in adherence with Reachdesk's Candidate Privacy Notice, accessible upon request.