Commercial Account Executive

About the Company

The organisation behind this role builds experience management software trusted by leading brands to improve frontline experiences, strengthen teams, and create products people appreciate. It serves more than 18,000 clients worldwide and operates with a fast-moving, collaborative culture that values bold thinking, customer focus, and measurable impact.

Role Overview

The Commercial Account Executive will help businesses identify and close experience gaps through a SaaS experience management platform. The role centres on consultative selling to Marketing and HR decision-makers, developing senior relationships, and generating new revenue from large mid-market and small-enterprise accounts. You will partner with solutions consultants, customer success, partners, and internal operations teams to shape and close deals that improve customer and employee experiences.

What Success Looks Like

• You take ownership quickly, understand the business context, and work independently to move goals forward.
• You communicate with clarity and influence, earning trust with prospects, clients, and internal stakeholders.
• You have a strong history of hitting or surpassing sales targets in technology or software sales.
• You actively create new business by researching target accounts and converting them into qualified opportunities.
• You negotiate effectively, creating value for both the customer and the business.
• You build lasting executive relationships and develop structured account plans.
• You adapt easily, collaborate well, and use internal expertise to win complex opportunities.

Key Responsibilities

• Generate new business across large mid-market and small-enterprise accounts by prospecting, qualifying leads, and closing deals with Marketing and HR stakeholders.
• Create and execute account strategies, including power maps, demand-generation plans, and closing approaches for assigned target accounts.
• Develop relationships at multiple levels, from internal champions to senior executives and C-suite decision-makers.
• Work closely with solutions consultants, customer success, sales operations, legal, and finance to build strong proposals and ensure smooth execution.
• Stay current on product capabilities and market conditions to support pricing, positioning, and competitive differentiation.
• Manage the full sales process from initial outreach and demonstrations through negotiation, closure, and handoff to customer success.

Required Experience and Profile

• Proven background in technology or software sales with a consistent record of exceeding or meeting quotas.
• 7 to 10 years of experience selling to mid-market or small-enterprise customers, or equivalent results in a similar environment.
• Direct experience selling to buyers or stakeholders in Marketing and HR.
• Strong ability to build a healthy pipeline and convert opportunities into new business.
• Well-developed consultative discovery skills and the ability to ask questions that uncover strategic needs.
• Comfort working through the full sales cycle in close partnership with internal teams.
• Flexible approach to selling, with the ability to adjust strategy based on the account and market.

Team Culture

• The sales team works globally to help organisations improve how they manage experiences, combining strong ROI for customers with a consultative selling motion.
• The role suits people who enjoy relationship-led selling, analytical deal strategy, and multi-stakeholder sales processes.
• Cross-functional teamwork is essential, with regular collaboration across solutions, customer success, partners, and operations.
• The team values curiosity, coachability, growth, and a drive to create meaningful outcomes for customers.

Perks and Benefits

• Competitive compensation package with base pay, incentives, and comprehensive benefits.
• Private health insurance with strong coverage.
• Annual Experience Bonus of $2,800 to support personal experiences.
• Experience Leave: 5 additional days each year.
• Quarterly wellness stipend of $425.
• Commuter support plus a hybrid schedule of 3 days in the office and 2 days working from home.
• Catered lunches and a stocked kitchen at the North Sydney office.

Work Model

This position follows a hybrid arrangement. Team members are expected in the office three days each week: Mondays, Thursdays, and one additional day chosen by the organisational leader. The remaining days can be worked remotely, allowing flexibility to balance work and life.

Equal Opportunity and Accessibility

The employer is committed to equal opportunity and considers all qualified applicants without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for candidates and employees with disabilities during the application, interview, or employment process.

Additional Information

Applicants based in the United States are informed that federal employment laws apply, including the Family & Medical Leave Act, Equal Opportunity Employment, and the Employee Polygraph Protection Act. The company also references a talent community for future updates, events, interview tips, and job-related content.