Collections Officer

About Experian

Experian is a global leader in information services, dedicated to empowering consumers and clients with data management confidence during significant life events. We assist individuals in achieving financial control, help businesses make informed decisions, support responsible lending, and protect organizations from identity fraud. With operations in 44 countries and a team of 17,800, we continuously invest in technology, talent, and innovation. Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 Index. More information is available at www.experianplc.com.

Job Description

Experian Singapore is seeking a driven and accountable Collections Officer to join the Credit Services team. This role is pivotal in managing all collection activities through effective negotiation and other appropriate methods, ensuring consistently high performance standards. The ideal candidate will be responsible for driving corporate activities to meet collection targets, maintaining strong relationships, and demonstrating excellent communication and organizational skills.

Responsibilities

• Conduct collection management activities via telephone, email, and potentially house visits.
• Meet daily productivity targets for call attempts, customer contacts, and payment promises.
• Employ negotiation strategies to successfully recover outstanding debts.
• Analyze and evaluate challenging cases to recommend and implement suitable actions.
• Promptly update the collection system with all undertaken collection activities.
• Generate and send out customer reminders.
• Perform any other duties assigned by management.

Qualifications

• A strong drive to achieve collection management targets.
• Proven ability to consistently deliver excellent results.
• Skill in building and maintaining productive internal and external relationships.
• Effective English communication abilities.
• Excellent organizational and time management skills, with a keen attention to detail.
• Capacity to work independently.
• Experience in collections, accounts receivables, contact centers, or customer service is beneficial.
• Fresh graduates are encouraged to apply.
• Highly motivated with strong negotiation and communication skills.
• Proficiency in Mandarin is an advantage.
• Ability to be persuasive, firm, tactful, and customer-service oriented.
• Demonstrated personal drive and accountability for performance.
• Ability to excel in a fast-paced environment and meet individual/team targets.
• Commitment to fostering a positive work culture.

Additional Information

This role is crucial for supporting the operational functions and achieving collection management objectives while maintaining high performance. The ideal candidate will be competent in collection operations, possess impeccable attention to detail, and exhibit a can-do attitude. They should be comfortable with hands-on work and collaborating with various cross-functional teams to achieve desired outcomes.