CLX Car Advocate - Total Loss Claims Specialist

Role Overview

We are seeking a proactive and empathetic CLX Car Advocate specializing in total loss auto claims to become a vital part of our expanding team. In this focused role, you will guide customers through the often difficult experience of total vehicle loss by blending thorough claims expertise with compassionate service. Your work supports our mission to deliver fast, fair, and exceptional experiences for those facing such challenges.

Key Responsibilities

• Investigate and manage total loss vehicle claims from start to finish while complying with company policies and relevant state and federal laws to ensure equitable and timely resolutions.
• Assess vehicle valuations and estimate paperwork to determine total loss status accurately and calculate fair settlement amounts.
• Communicate clearly and empathetically with customers throughout the total loss process, clarifying settlement details, lienholder information, salvage procedures, title requirements, and subsequent steps.
• Engage in negotiation with customers and third parties to facilitate prompt and fair settlements aligned with regulatory standards.
• Collaborate with vendors, adjusters, and internal departments to handle complex claims and provide smooth customer experiences.
• Maintain thorough and accurate documentation of all claim-related activities to ensure compliance and transparency.
• Support team goals and contribute to process enhancements for improving customer satisfaction and operational outcomes.
• Work closely with Title Express and Copart to manage title paperwork and the sale of salvage vehicles.

Candidate Requirements

• Experience in auto claims handling, preferably with emphasis on total loss claim management.
• Solid understanding of claims regulations, valuation methodologies, and settlement protocols related to total losses.
• Exceptional skills in research, negotiation, and problem-solving.
• Strong written and verbal communication skills, with the ability to simplify complex insurance concepts for customers.
• Excellent organizational and documentation expertise.
• Ability to work effectively both independently and in teamwork settings within a fast-moving startup environment.
• Familiarity with contemporary claims management platforms such as Blender, Copart, and Mitchell, plus cloud-based tools like Google Workspace, Workday, and Slack.
• A genuine interest in technology and AI, with a culture that values continual learning and adaptation in this area.
• Possession of, or willingness to obtain within the first three months, an adjuster's license maintained in good standing as per company policy.
• Capability to perform duties in a remote work setup.
• Bachelor’s degree is required.

Additional Information

• Applicants must be legally authorized to work in the United States; sponsorship for work visas is not available.
• This role is not open to candidates from Alaska, Colorado, California, Montana, Hawaii, New Mexico, and Puerto Rico.

Compensation and Benefits

The salary for this position ranges from $60,000 to $72,000 annually, in addition to equity and benefits. Actual salary within this range depends on work location, experience, skills, and educational background.

Equal Opportunity Employment

We are an equal opportunity employer that values diversity and inclusiveness. We do not practise discrimination on any legally protected grounds. Reasonable accommodations are available for religious beliefs, pregnancy, disabilities, and other needs upon request.