Cluster Manager - HDFC BB - North Delhi

Job Overview

The Cluster Manager role is focused on expanding sales performance across designated bank branches within an open-architecture setup. This position is responsible for meeting branch-level sales goals while building productive relationships with bank teams and supporting the sales effort on the ground.

Primary Objectives

• Own sales delivery for the assigned cluster of bank branches and work toward target achievement.
• Assist the RO (FLS) in closing business by preparing benefit illustrations and joining client meetings when needed.

Relationship Building and Stakeholder Engagement

• Maintain a strong, transparent, and collaborative relationship with branch managers, officers, and other bank staff.
• Hold regular conversations with bank employees to share insurance knowledge, explain JV company products, and understand any concerns or barriers related to selling insurance.
• Make sure service expectations are fulfilled, medical arrangements are supported, and customers remain satisfied.

Lead Generation

Drive lead generation from the bank branch network through walk-ins, data mining, referrals, and other suitable sources.

Competencies Needed

• Ability to identify practical solutions
• Strong focus on results
• Leadership capability
• Customer-first mindset
• Good interpersonal and communication ability
• High energy, initiative, and drive
• Awareness of cost and quality standards