Cluster Manager - HDFC BB - Faridabad - Palwal

Role Overview

This position is focused on generating insurance business from an assigned relationship or channel partner within a defined territory or zone. The person in this role will influence the channel partner to recommend Birla Sun Life Insurance products to their customers, while also ensuring strong pre-sales and post-sales assistance for both the relationship and end clients. A key expectation is to deliver targets consistently and build quarter-over-quarter business growth.

Job Context and Key Challenges

The role requires developing business through a relationship or channel partner network, especially within an open-architecture banking environment. Success depends on aligning with partner priorities, handling market fluctuations, and balancing internal process requirements with partner expectations.

• The business is exposed to market volatility because the company largely sells unit-linked policies.
• There is a strong dependence on the HDFC branch banking model, where the bank may have competing priorities, so coordination is essential.
• The role involves managing the balance between procedural compliance and partner expectations.

Key Responsibilities

• Deliver premium and revenue goals to support the company’s overall growth.
• Maintain regular engagement with channel partners, including multiple branch heads, to strengthen business flow.
• Identify and map all important decision-makers and share this information with RH/ZH stakeholders.
• Drive participation in internal recognition and reward initiatives run by the organisation.
• Develop creative branch-level activities to improve customer reach and penetration.
• Ensure sales and service processes run smoothly without interruptions.
• Communicate process updates, policy changes, and regulatory revisions through training support.
• Make sure sales calls, policy issuance, and complaint resolution happen effectively and on time.
• Manage bank customer relationships by offering suitable products and service support.
• Build strong knowledge of insurance products as well as bank products.
• Handle relationships across all levels to achieve the intended business outcomes.
• Identify growth opportunities within the assigned area and partner network to improve productivity and top-line performance.
• Use innovative methods to deepen database penetration and improve activation.
• Focus on the expected FLS review mechanism, including 40% activation with 2 cases and active 50K ATS.
• Maintain the required product mix: Traditional 50%, ULIP 40%, and Term 10%.
• Support business growth beyond Tata levels by contributing 15% more business.
• Share inputs for new products and sales pitches based on a detailed understanding of channel requirements.
• Identify training needs for internal teams and channel partners.
• Follow the correct business acquisition process to achieve a profitable mix for the organisation.
• Review business regularly and pass relevant updates to senior management.
• Connect with customers through welcome calls.
• Support persistency targets so renewals happen within company timelines.
• Stay in touch with customers and help resolve their queries to ensure timely renewal.

Requirements

• Ability to build and maintain relationships with banking and channel partners.
• Strong understanding of insurance products and related banking products.
• Skill in managing sales processes, customer servicing, and complaint handling.
• Comfort with working in a target-driven environment and delivering consistent growth.
• Capability to coordinate across multiple stakeholders and decision-makers.
• Experience in training support, process communication, and business review activities.
• Analytical approach to monitoring business mix, activation, and persistency metrics.

Additional Information

This role is based in Faridabad and Palwal, with the location listed as Delhi, Delhi, India. The employment type is full-time and onsite. No salary, stipend, openings, duration, start date, or application deadline were provided in the source.