Cluster Manager - Group Sales - Banca - Mumbai

Job Overview and Key Responsibilities

The Cluster Manager will focus on maintaining and strengthening partnerships with partner banks to ensure sustained collaboration despite competitive pressures. The role involves integrating ABHI’s systems and processes with those of partner banks to enhance cooperation and loyalty. The manager will provide excellent sales support to facilitate smooth selling of ABHI products, deliver superior customer service, and engage continuously with management at various partner bank levels to prevent competitive encroachment.

Strategic Planning and Sales Execution

This position requires setting sales targets aligned with partner banks' internal objectives, influencing banks to align their insurance revenue goals with ABHI's targets, and planning product mixes accordingly. The manager will assess training needs, identify customer segments, devise sales strategies, design reward and recognition programs to motivate salesforces, and regularly meet with partner bank product teams, line supervisors, and the ABHI team to plan and adjust strategies.

Premium Target Achievement and Monitoring

The role demands development and execution of comprehensive sales strategies that balance sales volume and premium income. It includes client segment tailoring, daily sales progress tracking, implementing sales management systems to monitor salesforce activities, delivering feedback to partner bank supervisors, and organizing regular reviews and relationship manager roadshows along with reward and recognition initiatives.

Sales Management Practices and Team Enablement

The Cluster Manager collaborates to create training plans for improved customer understanding and product knowledge, designs sales incentive schemes to enhance productivity, and establishes career progression structures aligned with achieving gross written premium (GWP) targets under a competitive environment.

Financial Management and Compliance

Managing the profit center responsibly involves budget discussions, compliance adherence with IRDA, ABHI, and partner bank policies, strategic expense planning, cost-benefit analyses, quality control measures, periodic audits, and implementing strategic spending to drive momentum in agreement with stakeholders.

Renewals Management

The manager oversees a Mumbai-based renewal team focused on ensuring regular premium renewals. Responsibilities include supplying branch-level data for customer renewal notifications, motivating service executives through reward programs, collaborating with actuarial teams to create product features discouraging surrender and promoting long-term loyalty, and maintaining sales team focus on renewals.

Business Expansion and Innovation

Driving growth within partner banks is a key function, including partnering with pan-India client acquisition teams, developing lead referral reward programs, identifying new business opportunities, and implementing innovative approaches to deepen database penetration horizontally.