Cluster Guest Service Center Agent

Role Overview

Based at Al Najada Doha Hotel by Tivoli in Doha, this position sits within Minor Hotels, a global hospitality group with more than 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. The group operates under several well-known brands, including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Key Duties

• Stay ahead of guest expectations and respond to questions and requests in a courteous, attentive way.
• Maintain a strong understanding of the hotel’s offerings, such as room categories, pricing, features, facilities, dining outlets, spa offers, and other properties.
• Take full ownership of the quality of guest service delivered, ensuring a consistently high standard.
• Handle guest satisfaction matters proactively and make sure follow-up actions are completed promptly.
• Suggest practical alternatives and solutions that suit guest needs.
• Build cooperative and positive working relationships with all hotel departments.
• Participate in hotel events, daily handovers, and training sessions to strengthen professional capability.

Requirements

• Strong customer service orientation is essential.
• Previous exposure to hotel front office operations is preferred.
• Clear communication skills are required; fluency in English and Arabic would be an advantage.
• Must be available to work rotating shifts, weekends, and public holidays.
• Comfortable using MS Office; familiarity with modern property management systems is preferred.

Additional Information

This opportunity is for a guest service role at a hotel in Doha, Qatar. Applicants should be prepared for a fast-paced hospitality environment and a service standard focused on guest satisfaction and teamwork.

Who Can Apply

Candidates who meet the service, communication, scheduling, and technical requirements listed above and are interested in hotel front office and guest support work can apply.