Club Lounge Food & Beverage Service Attendant

About the Role

The Emirates Palace Mandarin Oriental in Abu Dhabi is seeking a diligent Club Lounge Food & Beverage Service Attendant to join the Club Lounge team. This role involves delivering exceptional guest service, ensuring that every visitor enjoys an exclusive and refined experience marked by integrity, teamwork, and a dedication to quality.

Mandarin Oriental stands among the top luxury hotel and resort operators globally, known for crafting outstanding guest experiences with a strong grounding in Asian heritage and innovative luxury hospitality. Located in Abu Dhabi’s heart, Emirates Palace Mandarin Oriental boasts unmatched Arabian charm with expansive private beaches, pools, a marina, and award-winning culinary options across its 390 rooms and suites.

Key Responsibilities

• Enhance guest loyalty and satisfaction through attentive daily service.
• Implement and uphold the Legendary Quality Experience (LQE) standards consistently to surpass guest expectations.
• Offer knowledgeable recommendations on wines and dining choices.
• Maintain well-stocked beverage and self-service areas at all times.
• Keep the Mandarin Club Lounge tidy and presentable.
• Prepare and set up breakfast buffets and the lounge area for service.
• Greet and seat guests, providing excellent service during breakfast and beverage service.
• Replenish buffet items promptly and clear tables efficiently.
• Prepare, serve drinks and cocktails with finesse.
• Maintain pantry and lounge equipment in impeccable condition and clean operational tools when no steward is available.
• Serve welcome drinks to arriving guests.
• Manage buffet collection and leftover returns to the kitchen.
• Monitor and count operational equipment daily, sourcing necessary items from the storeroom.

Qualifications and Experience

• Previous experience in a similar capacity within luxury hotels is preferred; experience in resort environments is required.
• Proficient in English; additional languages are advantageous.
• Strong initiative and exceptional customer service abilities.
• Background in food and beverage service within hotel or restaurant settings is mandatory.
• Enthusiastic about guest interaction and relationship building.
• Possesses excellent communication and teamwork skills.
• Dynamic, energetic, and motivated individual.

Employee Benefits and Programs

• Access to tailored learning and development programs designed for career progression and personal growth.
• MOstay program offering complimentary or discounted hotel stays worldwide as part of a supportive employee community.
• Comprehensive health and wellness initiatives focused on work-life balance and colleague wellbeing.
• Retirement plans available according to service length and role.

Additional Information

This position is based onsite at Emirates Palace Mandarin Oriental, Abu Dhabi. The role emphasizes both guest service excellence and teamwork in a prestigious luxury hospitality setting.