Cloud Products for Non-Profits Support Specialist

Role overview

This remote position is for a Cloud Products for Non-Profits Support Specialist in Ireland. The role supports charitable and civil society organizations by helping them access, manage, and troubleshoot cloud-based technology services that further their mission. You will work with customers and internal teams across operations, finance, and technical functions in a global setting, balancing service, licensing, sales coordination, and continuous improvement.

What you will do

• Handle incoming and outgoing customer communications related to cloud offerings, licensing, service questions, and sales support.
• Review, process, and track cloud product orders while making sure provisioning and account records remain accurate.
• Develop productive relationships with internal stakeholders and outside service partners to keep operations running smoothly.
• Support customers before and after the sale by guiding product choices and resolving cloud-related queries.
• Use Microsoft cloud services knowledge and internal systems to manage customer accounts effectively.
• Assist with billing activities, financial reconciliation, and operational reporting tied to cloud services.
• Contribute to process enhancement, operational excellence efforts, and other assigned projects.

What the role requires

• At least one year of experience in a busy customer service, operations, or support role involving phone and email communication.
• Background in online services, cloud products, order fulfillment, or customer operations support.
• Solid understanding of Microsoft cloud products, especially Microsoft 365, and comfort using cloud-based productivity tools.
• Prior exposure to sales or customer success work is a plus.
• Microsoft cloud credentials such as Microsoft 365 or Azure certifications are preferred.
• Strong written and verbal communication skills with a customer-focused approach.
• Good interpersonal skills and the ability to build positive working relationships.
• Strong organization, accountability, and follow-through on assigned tasks.
• Interest in technology and in supporting non-profit organizations.
• Ability to work well with colleagues from varied cultural backgrounds.
• Fluency in English is mandatory; Italian or another European language is highly valued.
• Willingness to work later hours when necessary to support North American customers.

Benefits and conditions

• Fully remote work arrangement with international collaboration.
• Competitive pay adjusted to the local cost of living.
• Standard full-time schedule from Monday to Friday.
• Engagement may be offered as an employment contract or B2B arrangement depending on the country of residence.
• Healthcare and life insurance coverage where available.
• Pension coverage for eligible employees.
• Fitness and wellness support in eligible locations.
• Access to LinkedIn Learning and broad professional development resources.
• Ongoing training delivered both online and in person.
• Opportunity to work in a collaborative international environment and connect with colleagues across Europe.

Additional information

This listing is shared on behalf of a partner company, which handles applications and the rest of the hiring process. The application review is supported by AI-based matching to identify candidates whose profiles best fit the role’s core requirements. Shortlisted profiles are then passed to the hiring company for interviews and next steps. Personal data may be processed for recruitment purposes in line with applicable privacy laws, including GDPR, and applicants may exercise their data rights at any time. AI tools may also support parts of the hiring workflow, but final hiring decisions are made by people.