Clinician Secretary

About City Fertility

City Fertility is a major Australian IVF and fertility care provider with more than 21 years of experience and over 21,000 babies brought into the world. The organisation blends advanced science with compassionate patient support, and its connection to the CHA IVF global network brings access to international expertise and innovation.

Why You’ll Love Working Here

• Join a worldwide network with leading fertility knowledge and experience.
• Be part of a collaborative, encouraging, and inclusive workplace.
• Gain access to ongoing training and opportunities to build your career.
• Contribute to work that has a real impact on patients and families.

Role Overview

The Clinical Secretary is responsible for delivering senior-level administrative and operational assistance to clinicians in consultation rooms and across the clinic. The position is focused on smooth coordination, clear and caring communication with patients, and reliable scheduling and admin support that helps maintain high standards of care.

Key Duties

• Support clinicians with administrative and executive tasks during consultation sessions.
• Arrange patient appointments, procedure schedules, and clinician calendars.
• Welcome patients and provide professional, friendly front-of-house support.
• Handle clinical admin work such as data entry, record management, and billing assistance.
• Work closely with clinicians, nursing staff, laboratory teams, and other internal contacts.
• Assist with embryo transfer workflows and other clinic procedures when needed.
• Manage patient questions through phone and email communication.
• Keep clinical and office supplies adequately stocked.
• Maintain confidentiality and follow healthcare rules, standards, and protocols at all times.
• Help with education sessions, meetings, and occasional after-hours clinic requirements.

What You’ll Need

• At least 1 to 2 years of experience in medical reception or healthcare administration.
• Well-developed customer service skills with a strong patient-first mindset.
• Comfortable using computers and multiple systems at an intermediate level.
• Strong verbal and written communication abilities, plus good people skills.
• Ability to organise work, manage priorities, and operate both independently and as part of a team.
• High attention to detail and solid organisational capability.
• A professional, empathetic approach with a strong respect for confidentiality.
• Knowledge of medical terminology and healthcare systems would be helpful.

How to Apply

Applicants should submit a resume and cover letter, and include contact details for two referees. Agency submissions are not being considered. The organisation notes that applications will be reviewed as they are received. For a confidential discussion, candidates may email hr@cityfertility.com.au.

Work Location and Availability

This is an on-site position, and successful applicants must be able to work across different clinic locations within Queensland. The role is based in East Melbourne, Victoria, Australia.

Compliance and Equal Opportunity

City Fertility is an equal opportunity employer and welcomes applicants from all backgrounds. The workplace values diversity and inclusion across gender, age, ability, race, ethnicity, sexual orientation, gender identity, and religion.

• Applicants must legally be entitled to work in Australia and will need to show proof of this before starting.
• Candidates for day procedure or hospital-based roles may need to provide evidence of specific immunisations and vaccinations.
• Any personal information collected will be handled in line with the company’s Privacy Policy.