Clinical Training & Onboarding Specialist

Role overview

This remote position supports the onboarding and continued development of clinicians at Included Health. The specialist will help turn complex clinical guidance into practical learning experiences, build digital training content, and collaborate across service lines as priorities shift. The role is well suited to someone who enjoys direct learner interaction and likes improving training through modern technology and hands-on facilitation.

Clinical facilitation across service lines

• Run live virtual sessions for newly hired and experienced clinicians through group trainings, smaller breakout activities, and one-on-one coaching across Virtual Care and Population Health.
• Lead a blend of introductory, workflow-focused, and applied learning sessions such as documentation drills, care plan processes, triage practice, and navigation workflows, using adult learning methods.
• Support or help lead simulations, mock calls, and role-play exercises, while watching performance, sharing specific behavior-based feedback, and escalating any patient-safety concerns when needed.
• Move between service lines as hiring needs, training redesigns, or audit outcomes change, while staying sufficiently cross-trained to work safely and effectively in each area.

Cohort support and learner coaching

• Work with Senior Clinical Training Specialists to carry out the daily plan for new-hire cohorts, including session timing, agenda flow, logistics, and handoffs.
• Track learner participation, engagement, and performance during training, then flag people who need extra help and provide targeted coaching or remediation when asked by senior leaders or the manager.
• Use rubrics, checklists, and competency tracking tools to record learner progress and raise concerns when someone may not be ready for independent work.
• Help maintain a psychologically safe classroom where clinicians can practice, make mistakes, and receive clear yet supportive feedback.

Content execution and upkeep

• Use approved training assets such as slide decks, facilitator notes, job aids, scenarios, and exercises developed or reviewed by the senior training team, manager, and CKE team.
• Make limited edits to decks and notes, including fixing screenshots, improving examples, and clarifying steps, while keeping all updates aligned with the approved workflow and the Clinical Resource Center documentation.
• Identify gaps or inconsistencies discovered during training, such as outdated screenshots or mismatches between slides and the Clinical Resource Center, so they can be queued for formal updates.
• Use the LMS and related training tools at a proficient level for tasks such as launching sessions, monitoring completions, and pulling basic reports.

Data, feedback, and continuous improvement

• Collect and organize learner feedback, questions, and friction points from the classroom so curriculum improvements and service-line decisions can be informed by real training experiences.
• Review available measures such as knowledge checks, simulation scores, and surveys to describe trends in learner performance and experience, and to identify where more coaching or clarification is needed.
• Take part in audits, pilots, and retrospectives, offering practical recommendations on pacing, learning activities, and support structure from a trainer’s point of view.
• Model curiosity, evidence-based thinking, and openness to input as part of a strong spirit of inquiry.

Surge support and operational flexibility

• During high-volume periods or large cohorts, serve as a co-facilitator or producer by managing breakout rooms, chat questions, technical issues, and basic operational tasks so senior trainers can focus on more complex clinical teaching and stakeholder work.
• Lead or co-lead foundational operational sessions, such as training-environment navigation, structured documentation practice, and non-clinical workflows, when needed to free up senior capacity.
• Follow the capacity rules and surge procedures established by the manager and senior trainers, including ratio requirements, blackout dates, and backup facilitator coverage.

Qualifications

Candidates should bring active clinical credentials such as RN/BSN or an equivalent clinical degree, along with an unrestricted license or the ability to reactivate an expired one if applicable. The role also calls for at least 2 years of clinical experience in a healthcare environment such as ambulatory care, telehealth, case management, or triage, plus 1 or more years in clinical training, precepting, clinical education, or a similar adult-learning setting. Strong virtual facilitation skills are needed, along with the ability to explain complicated clinical workflows in plain, useful language and to provide direct, respectful feedback to peers and learners. Comfort moving between service lines, cohorts, and workstreams is important, as is the ability to earn trust with clinicians, people leaders, and cross-functional partners. Experience with instructional design frameworks like ADDIE or SAM is preferred, especially when helping guide the work of others. Familiarity with Articulate Rise or Storyline for basic edits or content review is also preferred.

About Included Health

Included Health is a healthcare company focused on integrated virtual care and navigation. Its mission is to raise the quality of healthcare for everyone by removing barriers and expanding access to high-quality support across every stage of health, from acute and chronic needs to behavioral, primary, and specialty care. The company provides care guidance, advocacy, and access to personalized virtual and in-person services for everyday and urgent care, as well as mental health and specialty support.

Equal opportunity and hiring practices

Included Health is an equal opportunity employer and evaluates candidates without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or other protected grounds under federal, state, or local law. The company also reviews qualified candidates with arrest or conviction records in line with applicable fair chance laws in San Francisco, Los Angeles County, and California.

AI in hiring

The company uses AI-assisted tools at select stages of the hiring process to improve speed, consistency, and communication. These tools do not determine hiring outcomes; final decisions are made by the recruiting and hiring teams.

Compensation note

The salary range shown for this role varies by geographic zone and represents the minimum and maximum target base pay for new hires. Final pay depends on job-related factors such as education, training, skill set, years and depth of experience, certifications and licensure, business needs, internal equity, organizational factors, and relevant market data.

Benefits and additional compensation details

• Remote-first culture
• 401(k) savings plan through Fidelity
• Medical, vision, and dental coverage through multiple plan options, including disability insurance
• Included Health telemedicine and care navigation services at no cost for employees and dependents
• Generous paid time off, including PTO and discretionary time off
• 12 weeks of fully paid parental leave
• Family-building support with fertility coverage and up to $25,000 for surrogacy and adoption assistance
• Compassionate leave for failed pregnancy, surrogacy, adoption, or fertility treatment experiences
• 11 paid holidays plus one floating paid holiday
• Work-from-home reimbursement to support home office setup and team collaboration
• 24 hours of paid volunteer time off each year for charitable volunteering