Clinical Operations Specialist II

About Carrum Health

At Carrum Health, we aim to revolutionize healthcare by eliminating surprise billing, enhancing quality, and reducing costs for patients, all while fostering an innovative and entrepreneurial culture. Since 2014, Carrum has transformed the Centers of Excellence (COE) in digital health, with providers ranking among the nation’s top 10%. Our efforts have garnered over $96M in investment and recognition from entities like the RAND Corporation and Harvard Business School.

Role Overview

The Clinical Operations Specialist II plays a vital role in daily clinical service operations, handling moderately complex challenges and exercising sound clinical judgment within established procedures. This position requires efficient workflow management, proactive priority adjustments, and strong collaboration between internal teams and external providers. You will be accountable for high-quality clinical data and operational excellence under guidance with growing autonomy.

Key Responsibilities

• Identify and address inefficiencies in medical record processing and patient intake workflows, recommending and documenting improvements to share with the team.
• Apply informed clinical judgment to navigate ambiguous patient scenarios, choosing appropriate next steps within defined protocols.
• Develop productive relationships with colleagues and external partners, adapting communication style to foster clarity, trust, and alignment.
• Support clinical compliance by helping maintain documentation, assisting with audits, and ensuring adherence to HIPAA and safety standards.
• Contribute to a positive team environment by communicating updates clearly and tailoring information to audiences.
• Embrace feedback for continuous improvement and share learnings to mentor peers and enhance team performance.

Qualifications and Experience

• Minimum of two years of experience in clinical operations, nursing support, case management, or healthcare administration.
• Possession of a clinical degree such as RN or BSN.
• Proactive anticipation of patient and team needs with empathetic communication guiding operational decisions.
• Adaptability and resilience in addressing novel clinical challenges and ambiguous situations.
• Commitment to treating patients and colleagues with patience, respect, and equity, actively checking biases to ensure fair care.
• Strong problem-solving skills to convert imperfect information into practical solutions.
• Rigorous commitment to HIPAA, clinical quality, and safeguarding sensitive medical data.
• Ability to autonomously manage assignments, with precision in handling clinical details.

Why Join Us?

• Work alongside highly skilled professionals from renowned organizations and contribute to solving pressing healthcare challenges through data, technology, and creativity.
• Collaborate with prestigious hospitals and large employers using our platform, including top names like Johns Hopkins and United Airlines.
• Enjoy autonomy combined with a supportive, feedback-rich workplace culture that encourages authenticity and teamwork.
• Benefit from a remote-first flexible work environment, competitive compensation, paid parental leave, and generous time off.
• Participate in our active diversity, equity, inclusion, and justice efforts and engage with employee resource groups fostering community connection.
• Take pride in the meaningful impact your daily work has on improving patient lives across the country.

Additional Perks and Benefits

• Equity via stock option plans
• Flexible scheduling and remote work options
• Physical offices available in Chicago and San Francisco
• Self-managed vacation policy consistent with company guidelines
• Paid parental leave
• Comprehensive health, vision, and dental insurance
• 401(k) retirement plan participation