Clinical Operations Director

About Dreem Health, By Sunrise

Dreem Health is a leading digital sleep clinic in America, utilizing Sunrise's technology to simplify sleep care. They offer home-based testing, telehealth visits with experts, and personalized treatment plans, addressing the challenges of long wait times and in-lab studies. Their goal is to improve access to necessary sleep care for individuals on their own schedules.

About Sunrise Group

Sunrise Group aims to resolve the significant gap in sleep healthcare accessibility. They developed an innovative chin-based sleep test for at-home diagnosis of sleep disorders, which has evolved into a comprehensive sleep health platform. This platform combines advanced diagnostic and treatment technology with direct-to-home clinical care via Dreem Health across all 50 U.S. states. With over 100 clinicians, engineers, and operators in the U.S. and Europe, their mission is to make high-quality sleep care universally accessible. Supported by over $50 million in funding, they are tackling the global challenge of inadequate sleep care for over a billion people.

Your Opportunity

Sunrise is seeking a Clinical Operations Director to lead and expand the operational framework of its growing clinical business. Reporting to the Chief Operating Officer, this executive will be responsible for the quality, efficiency, scalability, and financial health of clinical operations. This role focuses on optimizing existing processes, enhancing underperforming areas, and establishing the operational infrastructure to support substantial future growth. The Director will manage daily clinical operations, care coordination, patient conversion from referral to treatment, and clinical logistics, collaborating closely with Medical Directors, Legal & Compliance, Managed Care Contracting, Revenue Cycle Management, Product, Technology, and Finance. The objective is to translate business goals into operational execution, ensuring clinical operations can manage increased patient volume while maintaining high patient outcomes, provider satisfaction, operational excellence, and financial performance.

What You’ll Do

Clinical Provider Operations

• Spearhead the operational infrastructure supporting the care team to deliver high-quality care at scale.
• Oversee daily clinical operations for Nurse Practitioners, Physicians, and Sleep Technologists nationwide.
• Ensure clinical protocols and standards are implemented through scalable workflows, processes, and systems.
• Develop and maintain provider capacity planning models to match clinical supply with patient demand.
• Optimize provider staffing, productivity, utilization, and deployment strategies.
• Collaborate with Finance and executive leadership on workforce planning, budgeting, and cost-per-patient analysis.

Care Coordination Operations

• Lead teams and processes that connect patients, providers, diagnostics, and treatments.
• Manage care coordination operations and service delivery throughout the patient journey.
• Establish and monitor operational standards and performance metrics.
• Identify workflow inefficiencies, bottlenecks, and opportunities for automation and scaling.
• Create standardized processes and operating procedures to maintain quality and efficiency with growing patient volumes.
• Ensure seamless collaboration across clinical, operational, and support functions.

Patient Experience & Success

• Take ownership of the entire conversion funnel from referral to treatment, including all points of potential drop-off.
• Define and track key experience metrics (e.g., NPS, contact resolution rate, time-to-resolution) and drive continuous improvement initiatives.
• Lead cross-functional analysis to identify and address conversion gaps, working with care coordination, patient success, logistics, and clinical teams.
• Establish robust feedback mechanisms between patient-facing teams and care/product/tech teams to ensure insights lead to actionable improvements.

Clinical Logistics & Equipment Operations

• Oversee operational performance for home sleep testing and PAP therapy fulfillment.
• Manage end-to-end logistics for diagnostic and treatment equipment.
• Monitor and enhance metrics related to delivery, returns, utilization, and cost-efficiency.
• Collaborate with vendors and supply chain partners for operational reliability and scalability.
• Ensure logistics performance aligns with clinical timelines and patient experience expectations.
• Develop scalable processes to support growth while maintaining operational quality and cost control.

Strategic Operations & Business Performance

• Act as the liaison between clinical operations and the company's growth objectives.
• Translate revenue targets and growth plans into operational requirements, staffing needs, and capacity forecasts.
• Develop operational models to support new markets and service offerings.
• Create and maintain reporting frameworks for performance visibility across all operational functions.

Leadership Responsibilities

• Directly manage a growing, multi-functional team.
• Serve as a player-coach, combining strategic vision with hands-on operational engagement.
• Build, mentor, and develop high-performing leaders and teams.
• Set clear goals, performance expectations, and accountability structures.
• Foster a culture of collaboration, transparency, continuous improvement, and operational excellence.
• Drive organizational alignment through effective communication and cross-functional partnerships.
• Develop organizational structures capable of supporting significant future growth.

Additional Information

The ideal candidate will reside on the East Coast of the U.S. Sunrise Group values clarity, trust, collaboration, optimism, and compassion, which guide their operations.

Compensation

The salary range for this position is $130,000 to $160,000 annually, dependent on experience. Sunrise Group encourages applications from individuals who may not meet every qualification but possess curiosity, resourcefulness, and a desire to make an impact in healthcare.

Equal Opportunity Employer

Dreem Health / Sunrise is an Equal Opportunity Employer committed to diversity, inclusion, and respect. They do not tolerate discrimination or harassment and welcome applicants from all backgrounds.