Clinical Informatics Specialist

Role Overview

This position sits within a growing Rhode Island primary care organization that is expanding through acquisitions. The Clinical Informatics Specialist will help bring new practices into a consistent operating model by strengthening training, supporting workflow changes, and making sure clinical teams have a dependable point of contact during transitions.

The role is centered on helping physicians, nurses, and support staff adapt to new systems and processes while maintaining continuity of care. It also supports the rollout and use of additional technology, including AI-enabled tools, as the organization broadens its technology footprint.

About the Organization

Akido is an AI-native healthcare provider focused on combining advanced technology with a national medical network to help address the physician shortage and improve access to high-quality care. The company serves more than 500,000 patients across California, Rhode Island, and New York, offering primary and specialty care in 26 specialties. Founded in 2015, the organization continues to expand its risk-bearing care models and its clinical AI platform.

Key Responsibilities

The role covers workflow analysis, training, support, and cross-functional coordination across multiple sites.

• Review current clinical and administrative workflows with staff and stakeholders to identify pain points and improvement opportunities.
• Design practical workflow updates that connect departments, systems, and outside partners with minimal disruption.
• Build supporting materials such as workflow documentation, process maps, and transition guides.
• Keep communication flowing between practices, internal teams, and external partners so everyone stays aligned during changes.
• Track how well new processes are adopted after implementation and relay feedback to leadership.
• Provide in-person and virtual training for physicians, nurses, and administrative teams across clinical and operational systems.
• Create training programs that explain not just how to use systems, but how those systems fit into larger clinical and operational goals.
• Deliver at-the-elbow support during go-lives, upgrades, and workflow transitions.
• Evaluate user proficiency and arrange follow-up training when needed.
• Develop and maintain quick reference materials, tip sheets, SOPs, and other user-facing guides.
• Help teams adopt new tools, including AI-assisted applications.
• Stay up to date on system changes and best practices.
• Support EHR and clinical system optimization so they better match the needs of member practices.
• Assist in identifying and implementing technology that fits real-world workflows.
• Work with the EHR Optimization Manager and other cross-functional partners on ongoing improvement efforts.
• Act as a first response contact for EHR and application issues through phone, remote access, and onsite support.
• Assess, document, and escalate issues to IT, the help desk, or vendors when appropriate.
• Record support cases in the ticketing system to help identify trends and recurring issues.
• Serve as a bridge between practices and internal or external teams during operational transitions.
• Take part in committees, workgroups, and project teams as needed.
• Partner with the Lead Desktop Support Technician on hardware and software troubleshooting and new-user onboarding.

Who You Are

This position calls for someone who can combine healthcare technology knowledge with strong training, communication, and problem-solving abilities. The ideal candidate is comfortable working across multiple sites and helping staff adapt to change.

• You have at least 2 years of experience in healthcare IT, EHR support, clinical training, or workflow improvement.
• You have hands-on experience evaluating and redesigning clinical or administrative workflows.
• You can train users across more than one system in a healthcare environment.
• You bring strong communication, relationship-building, and problem-solving skills.
• You have created end-user documentation, workflow maps, and training resources before.
• You learn new systems quickly and can teach others effectively.
• You are comfortable guiding staff and leaders through operational change.
• You can juggle competing priorities and travel to practice sites throughout Rhode Island.

Preferred Background

• An associate’s or bachelor’s degree in Healthcare, Health IT, Health Administration, or a similar field is preferred.
• Clinical experience such as MA, LPN, RN, or a similar background is strongly preferred.
• Experience with a major EHR platform such as Epic, Cerner, athenahealth, eClinicalWorks, or a comparable system is preferred.
• Familiarity with primary care operations and multi-site healthcare settings is helpful.
• Knowledge of HIPAA and healthcare data privacy standards is preferred.
• Experience working in a physician group or healthcare management company is an advantage.

Work Location and Travel

This role involves regular travel to practice locations across Rhode Island. Depending on project needs, work may be performed remotely, onsite, or from an office.

Compensation

The salary range for this role is $80,000 to $90,000 USD per year.

Equal Opportunity Statement

The employer is committed to equal opportunity and welcomes qualified applicants from all backgrounds, abilities, and life experiences.

Application Details

Applicants will be asked to provide a resume or CV, an optional cover letter, a LinkedIn profile, a website if available, current location, and responses to screening questions regarding prior employment with related organizations and future visa sponsorship needs.