Client Success Representative

About INFUSE

INFUSE is a demand generation company that supports B2B organizations in achieving audience, buyer, and account engagement goals. Operating globally across more than 60 countries, the company is recognized on the Inc. 5000 list and has received over 60 industry awards, including Inc. Best Workplaces. INFUSE values employee satisfaction, fostering a supportive environment where team members thrive and contribute meaningfully to client success.

Role Overview

We seek a dedicated Client Success Representative who excels in cultivating strong client relationships and delivering exceptional service within dynamic settings. This role offers opportunities for professional development while engaging with diverse industries. Responsibilities include ensuring solution delivery aligns with client objectives, maintaining clear communication of initiative progress, supporting sales growth efforts, and assisting with administrative tasks.

Key Responsibilities

• Develop and sustain enduring, positive client relationships.
• Guarantee prompt and effective delivery of services tailored to client requirements.
• Communicate monthly and quarterly initiative updates to both internal teams and clients.
• Identify expansion possibilities within assigned territories and collaborate with sales teams to achieve growth targets.
• Manage complex client requests and escalations when necessary.
• Perform various administrative duties such as data entry, updating internal databases, and schedule management.

Qualifications

• Demonstrated success in client relationship management, ideally within hospitality, client success, or sales roles.
• Excellent verbal and interpersonal communication skills.
• Ability to manage multiple priorities with close attention to detail in a fast-paced environment.
• Strong empathy and understanding of client needs to provide effective solutions.
• Proactive problem-solving skills to address challenges effectively.

Hiring Process

• Initial human-led review of applications against job criteria ensuring personalized attention.
• Invitation to complete a video interview followed by a possible assessment or short project for suitability evaluation.
• Live interviews via in-person meeting or video conferencing with the hiring manager and team; no text-based interviews conducted.
• Offer discussions after final evaluation and mutual interest confirmation.

Diversity and Inclusion

INFUSE is an Equal Opportunity Employer committed to non-discriminatory hiring practices based on qualifications, merit, and business needs. Applicants from diverse backgrounds are encouraged as varied experiences strengthen our workforce.