Client Success Officer

Company Overview

Positive Luxury partners with luxury brands around the world to help them turn sustainability into a business strength. Through ESG+ assessment, Butterfly Mark certification, and advisory support, the company helps organisations raise standards for people, nature, and business while building credibility through evidence-based claims.

Role Overview

This position is for a highly organised and proactive team member to support the Client Success function across the client sustainability journey. The role involves working closely with the team on client onboarding, engagement, ESG+ assessments, and helping brands convert sustainability work into measurable outcomes and trustworthy communications.

The role blends account coordination, client support, and sustainability advisory in a busy, client-facing setting. You will also collaborate with the Growth and Marketing teams to help increase awareness of Positive Luxury’s services and support the acquisition process.

Key Responsibilities

• Guide clients through the ESG+ assessment process and provide day-to-day support before and after certification.
• Offer input on sustainability performance, including opportunities and risks.
• Support clients in working toward Butterfly Mark certification.
• Manage post-certification client relationships by helping deliver agreed consultancy work within contracted hours, with support from the sustainability technician, marketing team, and Senior Client Success Manager.
• Coordinate onboarding, information gathering, and assessment progress.
• Assist with evidence checking and verification activities.
• Keep timelines, deliverables, and internal systems accurate and current.
• Help deliver client engagement initiatives, including planning and hosting two webinars per year for the Community Programme.
• Develop and maintain positive relationships with brands, suppliers, and partners.
• Represent Positive Luxury in a professional, proactive manner.
• Work with Marketing to collect content and support client storytelling.
• Encourage clients to communicate sustainability progress in a credible way.
• Identify and share strong examples of best practice across the client community.
• Spot opportunities for additional consultancy work and broader client engagement.
• Support the handling of incoming enquiries and coordinate leads.
• Assist with discovery calls, proposals, and onboarding for new clients.
• Maintain accurate CRM records and pipeline tracking in HubSpot.

Candidate Profile

• Highly organised with strong attention to detail.
• Confident in written and verbal communication.
• Able to juggle several priorities in a fast-moving environment.
• Commercially aware with a client-first approach.
• Interested in sustainability and the luxury sector.
• Degree level education or equivalent.
• One year of work experience is preferred but not required.
• Experience in luxury client services, account management, or sustainability is an advantage.
• Knowledge of French or Italian would be beneficial.

Application Instructions

Applications should be submitted in writing by sending a covering letter explaining your suitability for the role along with your CV to the specified email address by 22 June 2026.

Why This Role Stands Out

• Opportunity to work at the cutting edge of sustainability within the luxury sector.
• Join a small, ambitious, mission-led team.
• Build expertise in ESG, certification, and client advisory.
• Help drive meaningful and measurable change across international brands.