Client Success Manager

About the role

CORTO is looking for a Client Success Manager to help law firms adopt its AI-enabled LegalTech platform and to shape the client success function as the company scales. This role sits in a fast-moving, Sydney-based team and involves supporting customers through onboarding, training, adoption and long-term success, with a focus on improving retention and expanding account value.

You will work across a portfolio of law firm customers and collaborate closely with sales, product and support teams to deliver a strong customer experience. The position is hybrid, with two days each week in the office.

About CORTO

CORTO is a software company focused on modernising the legal sector through AI-powered tools that help legal practitioners work more efficiently. Its products are designed for lawyers, paralegals and legal assistants, reducing repetitive tasks, simplifying document handling and improving decision-making so legal teams can spend more time on high-value work.

The business is growing quickly, expanding from 80 to more than 150 employees. Most of the team are developers and engineers, and the company operates with a highly technical, high-performing culture. CORTO is part of ATI Global, a large international LegalTech group.

What you'll do

• Take ownership of onboarding success, customer adoption and renewal health across your assigned accounts.
• Guide new customers through implementation, setup, training and early product usage.
• Develop trusted relationships with law firm accounts teams, practice managers, lawyers and other key stakeholders.
• Help customers use the software effectively in their everyday legal and finance operations.
• Support workflows connected to matters, billing, invoicing, payments, reconciliations and accounts processes.
• Use your knowledge of law firm finance operations to improve customer efficiency, accuracy and confidence.
• Track customer health, engagement, satisfaction and adoption trends.
• Spot risks early and act quickly to strengthen customer outcomes.
• Lead training sessions, check-ins, product demonstrations and enablement activities.
• Work alongside sales, product, marketing and support teams to enhance the overall customer journey.
• Collect customer feedback and turn it into actionable insights for product and leadership teams.
• Keep CRM and customer success records current with notes, activity updates and success plans.

What we're looking for

• At least 3 years of experience in client success or account management, ideally with exposure to bookkeeping, accounting or legal billing workflows.
• Strong communication skills with the ability to explain processes in a clear, steady and practical way.
• A problem-solving mindset and the confidence to help customers navigate unfamiliar workflows.
• Comfort learning new software quickly and helping others become confident users.
• Someone who builds trust easily with both customers and internal teams.
• A patient, organised and disciplined approach to follow-through, records and next steps.
• The ability to balance detailed financial understanding with a warm, customer-focused style.
• Curiosity about technology, professional services and the role AI can play in improving law firm operations.
• If you meet some, but not all, of the requirements, you are still encouraged to apply.

Why join CORTO

• Your work will directly support real-world legal practices and the communities they serve.
• You will have autonomy and trust to contribute to meaningful, complex projects.
• You will join a team of genuine, passionate people.
• The company is well funded and backed globally through ATI Global.
• Flexible hybrid working is part of the culture.
• There are strong opportunities for career growth and learning in a scaling business.
• The team also enjoys socials, celebrations, sports activities, sailing and yacht events.
• Additional time off, gym membership and other wellbeing perks are offered.
• Employees may access LEAP Home, a program that supports purchase of a primary residence.

Additional information

This is an inclusive, people-first workplace that aims to remove barriers that hold people back from reaching their potential.

The role is best suited to someone who is smart, caring, ambitious and comfortable working in a fast-paced environment where change is frequent.

There are strong career and learning prospects for people who want to grow with the business.